24/7 Cloud Incident Response Service – Minimize Cloud Downtime
Sleep easy knowing we’ve got your cloud covered.
At Critical Cloud, we combine AI-driven insights with expert engineers to provide always-on incident response, so you can focus on growing your business—without losing sleep over downtime.
When your cloud infrastructure runs 24/7, your support should too.
Don’t wait for downtime to happen, stay ahead with Critical Response.
Sleep easy. Act fast. Stay online.
When an incident strikes, every second counts. Why gamble with your business’s uptime, revenue, and reputation?
With Critical Response, you get the peace of mind that comes from knowing your cloud is protected 24/7 by AI-driven monitoring and expert engineers who respond the moment something goes wrong.
Book your free incident response consultation today!
Trusted by growing tech companies
Head of IT
E-commerce Platform
"Our e-commerce platform faced a critical outage during peak hours. Critical Cloud's rapid response not only restored our services swiftly but also implemented measures to prevent future incidents."
CTO
SaaS Startup
"Since partnering with Critical Cloud, our team finally sleeps easy. We know someone’s always watching our cloud, even when we’re not."
Is your team one late-night incident away from burnout?
Relying on an overstretched team to handle critical after-hours incidents isn’t just risky—it’s unsustainable.
Late-night alerts, weekend outages, and middle-of-the-night escalations lead to burnout, costly mistakes, and delayed responses.
Meanwhile, every minute of downtime is draining revenue, damaging your reputation, and frustrating your customers.
How long can your business afford to wait for someone to wake up and respond?
Critical response: 24/7 cloud incident management that never sleeps.
Our Critical Response Service provides real-time, around-the-clock incident management, blending the speed of AI with the expertise of seasoned cloud engineers.
Instant incident detection & response
Specialising in AWS, Azure, and Modern PaaS Platforms.
Proactive AI-Driven Monitoring Detects Anomalies in Real-Time, Preventing Potential Downtime.
Root cause analysis to prevent future failures
Secure, reliable cloud operations—day and night
How Critical Response works
AI-powered monitoring
Continuous detection of anomalies, performance issues, and potential threats—24/7.
Real-time incident response
Our cloud engineers are always on-call to respond instantly, no matter the time.
Resolution & prevention
We don’t just fix issues—we identify root causes to prevent recurring problems.
Protect your business, and your team, today!
Let us handle the complexities, so you can focus on growing your business.
Stop relying on luck, overworked engineers, or basic monitoring tools. With Critical Response, your business is protected, your team stays focused, and you sleep soundly—knowing we’ve got your cloud covered.
Frequently Asked Questions
We know that when it comes to 24/7 cloud incident response, every detail matters. That’s why we’ve gathered the most common questions we get from businesses like yours—covering how Critical Response works, what you can expect, and how we help you stay online, all the time. If you don’t find what you’re looking for, just reach out—we’re always here to help.
We combine AI-powered monitoring with expert engineering support to detect, respond, and resolve cloud incidents 24/7.
Yes, Critical Response seamlessly integrates with your existing team or operates as an independent incident response unit—whichever best suits your needs.
Our approach is highly flexible:
- If you have an in-house Cloud or DevOps team, we work alongside them, augmenting your capabilities with 24/7 expert incident response, AI-driven insights, and rapid mitigation strategies. We align with your existing escalation paths, tools, and workflows to ensure a smooth collaboration without disrupting your operations.
- If you require a fully managed incident response service, we can take full ownership of your cloud reliability, providing proactive detection, triage, and resolution—allowing your team to focus on core business priorities while we ensure uptime and performance.
No matter your setup, you stay in control. We integrate with your preferred communication channels (Slack, Teams, etc.), follow your custom escalation policies, and provide detailed post-incident reports to keep your team informed.
We specialise in AWS, Azure, hybrid, and multi-cloud environments, with full support for modern cloud-native technologies.
Yes. Our incident response processes adhere to industry-leading security standards and compliance requirements, ensuring your data and operations remain secure.
Immediately. Our AI-driven monitoring systems detect issues the moment they occur, and our 24/7 engineering team is on standby to respond without delay. This rapid response significantly reduces your Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
If your business relies on the cloud to deliver products, services, or internal operations—and downtime is not an option—then yes. Critical Response is tailored for SMBs, especially those in tech, SaaS, e-commerce, fintech, healthtech, and other cloud-driven industries.
Sleep soundly. Respond instantly.
Don’t wait for the next incident to realise you needed 24/7 support.