Cloud Support That Works for You, Not the Other Way Around.

About Critical Cloud

Critical Cloud delivers expert cloud support and Site Reliability Engineering (SRE) solutions built for Tech-Led SMBs. We keep your cloud fast, resilient, and cost-efficient with intelligent automation and data-driven insights, so you can focus on growing your business, not fighting downtime.

With 24/7 incident response, proactive optimisation, and rock-solid performance, you get the support you need, without giving up control.

The Future Belongs to Tech-Led SMBs. We're Here to Make Sure of It.

Our Vision

Tech-led SMBs aren’t just keeping the economy running, they are building the future. But too often, cloud complexity slows them down, drains their time, and kills momentum. That shouldn’t happen.

We see a future where small businesses move fast, stay resilient, and scale without friction. A world where cloud problems don’t get in the way of innovation, growth, or getting things done.

With the right mix of AI-powered automation and human expertise, Critical Cloud maximises uptime, cuts waste, and eliminates the chaos which holds Tech-Led SMBs back. No more firefighting. No more surprise costs.

When SMBs thrive, entire industries shift. Economies grow. The world moves forward. We exist to make that happen.

Human Expertise. AI Power. The Future of Cloud Operations.

Isometric business team in conference event with marketing and financial data
Cloud Reliability, Engineered.

Our Mission

Small businesses shouldn’t have to waste time wrestling with cloud complexity. They should be building, innovating, and scaling without limits.

That’s why we provide AI-driven, engineer-led cloud support that keep systems running, cuts waste, and eliminates headaches. We combine human expertise with intelligent automation, so SMBs stay in control while their cloud works smarter, faster, and more efficiently.

Our mission is simple: remove the barriers, reduce the friction, and give SMBs the cloud support they actually need—so they can focus on what really matters. Because when Tech-Led SMBs thrive, industries evolve, and economies grow.

Your Cloud. Your Rules. Our Expertise.

Cloud Support Designed for Tech-Led SMBs.

Focused on your business, powered by our expertise.

We help Tech-Led SMBs stay fast, resilient, and in control of their cloud. Whether it’s IaaS, PaaS, AWS, Azure, or other platforms, we provide expert support, proactive optimisation, and real-time reliability engineering, tailored to your needs.

24/7 Expert Support—Your Cloud, Always On

Around-the-clock monitoring and support to keep your cloud secure and running—while you stay in control.

Cloud Experts Backed by Industry Certifications

AWS and Azure-certified engineers providing expert support tailored to your business.

Freedom to Choose, Flexibility to Grow

Transparent pricing, full platform ownership, and flexible solutions designed around your priorities—not ours.

Built for tech SMBs, Designed Around You

Collaborative support designed to empower your in-house team with expert guidance and flexible solutions.

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Cloud Expertise That Puts You in Control.

Our Team

Our Site Reliability Engineers (SREs), AWS- and Azure-certified pros, and AIOps specialists don’t just keep your cloud running—they make it smarter, faster, and more cost-efficient. With 24/7 monitoring, proactive management, and AI-powered optimisation, we ensure your cloud works for you. Not the other way around.

What we stand for:

  • Empowerment: Your cloud. Your rules. Our expertise. Powered by AI and SRE best practices.
  • Transparency: No hidden fees, no surprises. Just rock-solid cloud support with clear, upfront pricing.
  • Innovation: Continuous cloud optimisation and automation that helps your business scale without limits.

Our leadership team brings deep expertise in cloud operations, AI-driven automation, and DevOps. Led by James Smith, a seasoned entrepreneur and cloud transformation expert, our team is dedicated to helping SMBs scale, optimise, and thrive in the cloud age. Meet our leadership team.

Your Cloud. Your Rules. Our Expertise.

1

Empowerment

Your Cloud,. Your Rules. Our Expertise. 

2

Transparency

No hidden fees, no lock-ins. Just expert support you can trust.

3

Innovation

Fuelling growth with proactive optimisation and smart automation that supports, not controls.

Powerful partnerships. Exceptional cloud expertise.

Our Trusted Partners

We collaborate with industry-leading technology providers to deliver cutting-edge cloud solutions. These partnerships enhance our ability to optimise reliability, security and cost  for your business.

Take your next step with Critical Cloud,

Simplify your cloud management with our AI-powered support.

Let us simplify the complexities, so your team can focus on growth, while you stay in control of your cloud.

Our team is here to guide you through every step of your cloud journey. whether you’re looking for immediate support, long-term optimisation, or migration solutions, we’re ready to create a tailored plan for your needs.