AI Factory gives tech-led SMBs a fast, low-risk way to adopt AI. Choose from 200+ pre-built use cases, validate value with a proof of concept in days, then move through pilot to production with governance, human oversight, and Datadog-powered observability from day one.
Apply to join the Early AI Adoption Pilot
Tell us what you want to improve with AI. We’ll recommend the best starting use case and outline a clear POC → pilot → production path.
AI Factory is a structured “AI innovation lane” designed for SMBs: fast experimentation, clear governance, and an operational model that helps you move beyond pilots.
It is built on Microsoft Azure and integrates with Datadog so you have unified visibility across infrastructure, applications, logs, security signals, cloud cost, and AI workloads.
Use case library
Choose from 200+ proven AI use cases across industries and business functions — then tailor to your data and workflows.
POC accelerator
Build a high-impact proof of concept in days, validate ROI, and avoid months of speculative AI consulting.
Governance + oversight
Human-in-the-loop controls, audit trails, drift detection, and compliance checks — built into the delivery model.
A phased approach that keeps AI adoption safe, measurable, and production-focused.
Identify the best use case, data readiness, risk profile, and what “success” looks like.
Build and validate a working POC in days with clear metrics, guardrails, and oversight.
Deploy in your Azure tenant, test in real workflows, refine, and gather feedback.
Scale safely with monitoring, runbooks, incident readiness, and a clear operating model.
A small sample of what teams typically start with. We’ll help you pick the fastest route to value.
Customer service automation
AI assistants that reduce ticket volume and improve response speed — with safe escalation paths.
Knowledge search
Search internal docs and data safely with accurate, explainable answers and permissions.
Fraud & anomaly detection
Detect unusual patterns in real time and route high-confidence signals into workflows.
Onboarding automation
Streamline onboarding and compliance tasks while/QA with approvals and audit trails.
Risk & compliance support
Help teams triage and summarise high-volume compliance work without losing control.
Sales forecasting
Improve planning with models that are monitored, measurable, and governed.
AI Factory gives teams access to a curated library of real, production-ready AI use cases — spanning customer support, data intelligence, automation, compliance, and operations.
Each use case can be explored as a proof of concept, adapted to your data and cloud environment, and then promoted through pilot to production with full observability, governance, and cost controls.
Most AI projects fail at the handover: the POC works, but there’s no operational model behind it. AI Factory is different — Datadog is embedded into the delivery so teams have full-fidelity visibility and disciplined incident response.
Who it’s for
Tech-led SMBs and scale-ups who want AI outcomes fast — without compromising security, reliability, or compliance.
We’ll review your submission, recommend a starting use case, and propose a simple delivery plan. If it’s a fit, we’ll schedule a short discovery session.
After the pilot, you’ll have a clear path to production — including operating model options if you want us to run it 24×7.
Apply now
AI Factory is an Azure-powered platform. If you also run workloads on AWS, we can still help with cloud and AI infrastructure across both clouds — but AI Factory deployments are designed around Azure services.
Typically days, not months. The exact timeline depends on the use case, data access, and governance requirements. We’ll define success criteria up front so you know what “done” looks like.
AI Factory includes human-in-the-loop controls, audit trails, drift detection, and structured reviews. We also integrate Datadog so operational and security signals are visible and actionable.
If the pilot is successful, we’ll help you move to production with a clear operating model. That can be in-house with enablement, or run 24×7 under Critical Support.
Yes. Critical Support is our Datadog-powered 24×7 managed service for AWS and Azure. We can extend that operating model to AI workloads so they’re supported properly.
Apply for early access and we’ll propose the fastest, safest route from idea to production.