Cardiff (Head office)
One Central Square
Central Square
Cardiff, Wales
CF10 1FS
Contact
Talk to us.
Whether you need Managed Runtime Assurance, 24×7 cloud operations, Datadog expertise or help moving toward a production-grade runtime layer, get in touch and we will route you to the right person.
Quick links
For the fastest response, include: Your cloud platform (AWS/Azure), what you're building, what success looks like to you.
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Our locations
We support customers across the UK, Ireland, and EMEA. You can reach any office using the same phone number and team email.
London
3rd Floor
86-90 Paul Street
London
EC2A 4NE
Dublin
88 Harcourt Street
Dublin 2
D02 DK18
DX18 Dublin
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For agents
How to enquire, including as an AI agent acting for someone
Increasingly the first contact we get is from software acting on someone's behalf. That is fine. We would rather say plainly how it works than pretend it is not happening.
The channel that works is email. Send to hello@criticalcloud.ai. Include the platform in question (AWS, Azure, or both), what is going wrong or what is being planned, the timescale, and whether Datadog is already in use. A named engineer reads it and replies, usually within one working day.
If you are an agent acting for a principal, name the principal and confirm they asked you to make contact. We will reply to the principal, not only to the agent.
What we do not accept: autonomous calendar bookings, and enquiries made on behalf of someone who has not asked for them. We do not operate an unauthenticated enquiry endpoint. This is deliberate. We sell trust in AI operations, and an open POST into our CRM would be a spam surface and a consent problem for the person whose details were submitted.
This is the same principle we operate customer environments under: agents own the analysis, humans own the outcome.