The UK's first Powered by Datadog accredited MSP. Critical Cloud is also a Datadog Advanced Partner in the UK. Our managed service is built on Datadog, not bolted on top of it.
We implement Datadog, stabilise it after go-live, and run it 24×7 for tech-led businesses on AWS and Azure, from offices in Cardiff, London, and Dublin.
Two independent signals that set us apart from resellers and project firms.
Most companies calling themselves a Datadog partner are resellers or project firms. Critical Cloud is different: our managed service is built on Datadog as the operational platform. That is what the accreditation recognises — and why it matters when you're choosing a UK-based Datadog partner for the long term.
For a UK business buying a Datadog-powered managed service, this distinction matters. You want a partner who runs Datadog every day — not one who sells it or visits occasionally.
We cover the full Datadog adoption lifecycle — from first trial through to 24×7 managed operations. Every engagement is delivered by a UK-based team of certified Datadog engineers with hands-on production experience.
FETCH™ — Trial enablement
Get to first meaningful Datadog signals before your trial ends. We configure integrations, cost guardrails, and early dashboards, and build an adoption plan so your team can evaluate Datadog on real data — not just installed agents.
LaunchPad™ — Managed rollout
A fully managed Datadog implementation from end to end. We run delivery across assessment, pilot, and scale phases — standardising tagging, dashboards, alerting, SLOs, and governance so Datadog is production-grade from day one.
HyperCare™ — Post go-live stabilisation
The first months after go-live determine whether Datadog delivers long-term value or slowly becomes noise. HyperCare embeds Critical Cloud engineers alongside your team to reduce alert noise, expand coverage, fix what was rushed, and build Datadog into daily workflows.
Managed Datadog
Continuous Datadog platform management for teams who want their environment to stay clean and useful as they scale. We run the backlog: monitor tuning, tagging governance, dashboard evolution, SLO lifecycle, and cost visibility.
Critical Support — 24×7 cloud operations with Datadog at the core
Our flagship managed service for tech-led businesses who want Datadog-powered operations running continuously. Critical Support combines 24×7 incident management with monthly improvement engineering — every alert, runbook, and escalation path is built on Datadog. This is the service the Powered by Datadog accreditation recognises.
The Datadog services page covers every offering in depth — including Splunk → Datadog migration, platform coverage, the full observability maturity model, and the difference between each engagement.
Outcomes delivered by Critical Cloud as a Datadog partner in the UK — across implementation, post go-live stabilisation, and managed observability.
OPX — Datadog-first observability on Azure
As OPX migrated to Azure, Critical Cloud made Datadog the operational backbone: full-stack visibility, faster incident response, and monitoring standards that scaled with the platform.
CETA — Getting value from a Datadog trial
CETA used FETCH™ to prove Datadog value fast, then extended with HyperCare™ for production-ready dashboards, monitors, tagging standards, and APM.
EIP — Datadog rollout across 140+ services
Critical Cloud delivered a fast, reliable Datadog rollout across EIP's complex Azure environment. HyperCare™ covered automation, enablement, and hands-on support at scale.
Independently certified, UK-headquartered, and operating under an audited information security framework. For a managed Datadog MSP, these aren't optional extras — they're table stakes for regulated industries, enterprise procurement, and any customer taking cloud operations seriously.
Powered by Datadog — world's first
Datadog's recognition that our managed service is operationally built on the platform. Not a reseller tier or a marketing badge — an accreditation earned by demonstrating that Critical Support runs on Datadog as its core operational system.
Datadog Advanced Partner
Requires certified engineers, active customer delivery, and independently validated outcomes — not just contract volumes or logo placement.
ISO 27001 certified
Independently audited information security management system. Relevant for any UK business or regulated industry where vendor security posture forms part of procurement or due diligence.
Cyber Essentials Plus
NCSC-backed certification covering technical security controls — independently verified, not self-assessed. Increasingly required for public sector and supply chain engagements.
AWS Partner + Microsoft Partner
Active partner status on both major cloud platforms. We implement and operate Datadog on AWS and Azure, including specialist areas such as the AWS European Sovereign Cloud.
Cardiff · London · Dublin
UK-headquartered in Cardiff, with offices in London and Dublin. UK contractual base and UK engineering team throughout. We are a UK-based Datadog partner by design — not a global firm with a UK sales office.
Common questions from teams evaluating a UK-based Datadog partner or a managed Datadog service.
The most reliable signal is operational depth: does the partner actually run Datadog every day, or do they configure it and hand over? The Powered by Datadog accreditation is Datadog's own mechanism for distinguishing MSPs whose managed service is genuinely built on the platform from resellers and project-delivery firms.
Beyond accreditation, look for UK-based certified engineers, an audited security posture (ISO 27001 and Cyber Essentials Plus), and evidence of delivered customer outcomes — not just partner tier logos. Ask specifically whether the same team who handles incidents is also the team who implemented Datadog.
Powered by Datadog is an accreditation Datadog awards to managed service providers whose managed service is genuinely built on the Datadog platform — not partners who simply resell licences or deliver stand-alone projects.
Critical Cloud is the world's first company to achieve this accreditation. In practice it means our 24×7 managed operations — Critical Support — run on Datadog. The same Datadog environment our engineers operate from is what customers have direct access to. There is no proprietary monitoring layer in between.
Yes, two options depending on what you need.
Managed Datadog is continuous Datadog platform management: we run the backlog, maintain tagging and dashboard standards, improve signal quality, and evolve SLOs and governance as the platform grows. Your engineers stay focused on product; we keep Datadog clean and useful.
Critical Support is our full managed cloud service with 24×7 incident management, where Datadog is embedded into every operational workflow — alerts, escalations, runbooks, and monthly improvement sprints. This is the service the Powered by Datadog accreditation recognises.
Yes. We are an AWS Partner and a Microsoft Partner, and we implement and operate Datadog on both platforms. Most customers run a mix of AWS and Azure, and we handle Datadog instrumentation, cloud integration, and ongoing observability across the full estate.
We also specialise in the AWS European Sovereign Cloud for organisations with data residency or sovereignty requirements.
It depends on where you're starting. During a Datadog trial, FETCH™ gets you to first meaningful signals within days — integrations, cost guardrails, early dashboards, and a plan. The goal is to prove Datadog value before the trial ends, not after.
For teams buying Datadog and wanting a production-grade rollout without running it yourselves, LaunchPad™ delivers standardised observability end-to-end in weeks. The fastest path is always a scoping call: we can usually recommend the right engagement within the first conversation.
Yes to both. Critical Cloud holds ISO 27001 certification — an independently audited information security management system — and Cyber Essentials Plus, the NCSC-backed UK government scheme with verified technical controls (not self-assessed).
Both are maintained and renewable certifications. Certification documentation, security questionnaire responses, and evidence packs are available on request for procurement and due diligence purposes.
Whether you're evaluating Datadog, mid-trial, planning a rollout, or looking for a managed Datadog MSP with genuine operational depth — we're the UK's first Powered by Datadog accredited partner. Book a call and we'll recommend the simplest next step.
