Cloud operations for SaaS and tech companies.
Your uptime is your product. We keep it up.
For B2B SaaS and ISVs, availability isn't an IT metric — it's written into your contracts. We operate your cloud 24×7, backed by Datadog, so your engineers ship product instead of fighting fires. And when enterprise buyers scrutinise your operational posture, the evidence is already there.
Why SaaS teams end up fighting fires instead of shipping
B2B SaaS has a structural problem: the same engineers who own your product roadmap also own your on-call rota. That tension compounds as you scale.
Your SLA is your brand promise
Enterprise contracts have uptime commitments. A breach isn't just a technical failure — it's a commercial and reputational event. Most SaaS teams have no formal incident management process behind those commitments.
Scaling without firefighting
Traffic grows, deployments accelerate, and complexity compounds. Without a managed operations partner, growth means more on-call burden, not less. Engineers burn out; roadmap velocity drops.
Engineers should ship, not babysit infra
Your engineers are your most expensive and highest-leverage resource. Every hour spent firefighting alerts, writing runbooks, and managing cloud costs is an hour not spent on your product.
Enterprise buyers scrutinise your supply chain
When you sell to mid-market and enterprise, procurement and infosec teams now audit your operational posture: your monitoring coverage, incident processes, access controls, and certification status.
Multi-tenant reliability is unforgiving
A single misconfigured deployment or noisy-neighbour problem in a multi-tenant architecture affects every customer simultaneously. The blast radius makes operational rigour non-negotiable.
Compliance questionnaires slow down deals
Security questionnaires arrive late in the sales cycle and kill momentum. Without structured operational evidence already in place, answering them is slow, manual, and often inconsistent.
We help you build and evidence the controls enterprise buyers expect.
We hold ISO 27001 and Cyber Essentials Plus ourselves, which matters when enterprise buyers look beyond your product and into your supply chain. We use that same operational rigour to help you build and document controls that hold up to scrutiny.
SLO & SLA management
We design your monitoring and alerting around the uptime commitments in your customer agreements. Datadog tracks availability against your targets in real time, and incident response is structured to defend those commitments.
Operational controls for SOC 2
We help you meet and evidence the operational controls required for SOC 2 readiness, including availability, monitoring, incident management, and change management. Datadog provides the audit trail; we help you structure it against the criteria your auditor needs.
ISO 27001 operational alignment
Critical Cloud holds ISO 27001 certification. We help you build and evidence the operational and technical controls that support your own ISO 27001 programme, so when enterprise buyers audit your supply chain, you have documented, repeatable processes to show them.
Readiness support means we help you build and evidence the operational controls required. Certification decisions are made by accredited certification bodies, not by Critical Cloud.
Services built for the SaaS operating model.
From a standing start to 24×7 managed operations — and the improvement engineering that keeps a scaling SaaS platform ahead of its own growth.
Critical Support
Our flagship managed service: 24×7 incident management with a 15-minute response time for SEV-1 and SEV-2, plus 16–56 hours of improvement engineering per month across reliability, security, cost, performance, automation, and governance. The right choice for SaaS companies with enterprise SLA commitments.
Critical Support details →Critical Support Lite
A lighter-touch managed service for earlier-stage SaaS products or single-cloud environments where daytime or out-of-hours coverage is sufficient. Daytime, evening, or weekend coverage tiers available. Lite customers can step up to Critical Support as SLA commitments and platform complexity grow.
Critical Support Lite details →HealthScan
An independent, read-only assessment of your Datadog configuration and operational posture in one to two weeks. Identifies gaps in monitoring coverage, alerting quality, and control documentation before you commit to a managed service. Useful pre-SOC 2 audit or pre-enterprise sales process.
HealthScan details →LaunchPad & HyperCare
LaunchPad is a fully project-managed Datadog rollout for teams without an existing Datadog foundation. HyperCare is a two-week post-go-live sprint to stabilise and optimise after a major release or migration. Both are designed to get SaaS teams to a reliable, monitored baseline fast.
Datadog services →Built for B2B SaaS and ISVs.
We work with B2B SaaS companies and ISVs across vertical software — typically at the point where engineering teams are scaling, enterprise sales are accelerating, and the gap between what's in a customer contract and what's actually being managed operationally is becoming a real risk.
- Series A–C SaaS companies moving upmarket into enterprise accounts and encountering security questionnaires and SLA requirements for the first time.
- Vertical ISVs in regulated sectors (healthcare, legal, financial services) where operational evidence is part of the product's competitive differentiation.
- Engineering-led product teams who want to reduce operational burden without outsourcing visibility — our model keeps Datadog in your environment, not ours.
- SaaS platforms on AWS and/or Azure with multi-tenant architectures where reliability engineering is a first-class concern.
Frequently asked questions
Can you help us maintain the uptime commitments in our customer contracts?
Yes. We design your monitoring, alerting, and incident response workflows around the SLOs and SLAs in your customer agreements. Critical Support gives you a 15-minute response time for SEV-1 and SEV-2 incidents, 24×7, so your contractual uptime commitments are backed by a managed operations partner with structured processes behind them.
How does Datadog help us evidence operational controls for enterprise buyers?
Datadog provides a continuous, auditable record of your platform's health: availability metrics, alert history, change events, and incident timelines. When enterprise buyers ask for evidence of operational controls during security reviews or procurement, that telemetry becomes your documentation. We help you structure it so it maps to the control frameworks your buyers are looking for. Because you retain full access to your Datadog environment, the evidence stays with you — not locked in a proprietary system we own.
What is the difference between Critical Support Lite and Critical Support for a SaaS company?
Critical Support Lite suits earlier-stage or single-cloud SaaS products where daytime or out-of-hours coverage is sufficient and enterprise SLA commitments are limited. Critical Support is the full 24×7 service with a 15-minute response time for SEV-1 and SEV-2, plus 16–56 hours of improvement engineering per month. Most SaaS companies with enterprise customers or high-availability commitments need the full service. Lite customers can step up as their platform and commercial requirements grow.
How quickly can you get us to a stable, monitored baseline?
Most onboarding programmes reach a stable monitored baseline within four weeks. We typically start with a HealthScan to assess your current Datadog coverage and operational posture, then use HyperCare or LaunchPad to build out the configuration and runbooks we need before taking on 24×7 responsibility. The timeline depends on your existing Datadog footprint and the complexity of your environment.
Ready to stop fighting fires?
Tell us about your platform, your SLA commitments, and where your operational gaps are. We’ll show you what a managed operations model looks like for your stage of growth.