Healthtech vendors and clinical software companies face a security and availability bar that general-purpose cloud MSPs aren't built for. We combine 24×7 Datadog-powered operations with an ISO 27001 certified security posture — so your infrastructure can evidence the controls your NHS and regulatory obligations require.
Clinical software vendors need more than uptime — they need a provable security and operational posture to meet NHS supplier requirements and win procurement.
NHS supplier status, DSPT assessments, and clinical safety obligations sit on top of the usual demands of 24×7 cloud operations. Most cloud MSPs are not built for that combination.
We don't make compliance claims on your behalf — each framework requires your own assessment and sign-off. What we provide is the operational infrastructure, monitoring, and documented controls that help you evidence your obligations when it matters.
NHS Data Security & Protection Toolkit (DSPT)
Our ISO 27001 ISMS, continuous monitoring, documented incident response, and access control evidence support the technical assertions required for DSPT assessment. We can provide evidence packs on request.
Digital Technology Assessment Criteria (DTAC)
DTAC assessments include clinical safety, data protection, technical security, and interoperability criteria. We support the infrastructure and operational security dimensions of your DTAC submission.
Clinical Risk Management — DCB0129 & DCB0160
Infrastructure availability records, change management logs, incident timelines, and SLO evidence are direct inputs to clinical safety cases. We provide these to your clinical safety officer as part of normal operations.
UK GDPR & patient data
We act as a data processor on your instructions for patient-adjacent infrastructure. We maintain the technical and organisational measures required to support your UK GDPR obligations, with UK data residency available and data processing agreements in place.
MHRA — where applicable
Where your software is classified as a medical device, infrastructure reliability and security form part of the evidence base for MHRA obligations. Our operational posture and documentation support the relevant technical dimensions of your MHRA submission where infrastructure is in scope.
ISO 27001
Critical Cloud holds ISO 27001 certification — an independently audited information security management system. For customers working towards their own ISO 27001 certification, our operational controls and evidence outputs support the infrastructure-related clauses of your ISMS.
Every engagement is delivered by a UK-based team of Datadog-certified engineers. We cover the full operational lifecycle — from initial assessment through to 24×7 managed operations.
Critical Support — 24×7 cloud operations
Our flagship managed service combines 24×7 incident management with monthly improvement engineering. Every alert, runbook, and escalation path runs on Datadog. Availability evidence, incident records, and change logs are available on request for DSPT and clinical risk documentation.
HealthScan — independent cloud assessment
A read-only assessment of your current Datadog environment and cloud operational posture. Identifies gaps in monitoring coverage, tagging standards, alert quality, and security signal visibility. Delivers a prioritised backlog and health scorecard in 1–2 weeks.
Security posture and observability
We implement and operate Datadog's security capabilities — Cloud Security Management, Application Security, and threat detection — so your security signal coverage runs continuously and is available as evidence for audit and assessment.
Managed Datadog — platform operations
Continuous Datadog platform management for teams who need their monitoring environment to stay clean, current, and evidenceable as the platform scales. We run the backlog: tagging, dashboards, SLOs, alert quality, and cost governance.
We work with health research bodies, clinical software vendors and healthtech platforms that need a cloud operations partner with the security posture, evidence capability, and operational depth to meet the demands of NHS procurement and UK healthcare regulation.
Common questions from healthtech vendors and clinical software companies evaluating a cloud MSP.
We can help you evidence and work towards meeting NHS DSPT obligations as they apply to your cloud infrastructure and operational security posture. Our ISO 27001 certified information security management system, continuous Datadog-powered monitoring, and documented incident response processes provide the kind of evidence trail DSPT assessments look for.
We recommend engaging us early in your assessment cycle so the right controls and logs are in place before you need to evidence them. Certification documentation and evidence packs are available on request.
DCB0129 and DCB0160 place clinical safety obligations on manufacturers and health organisations deploying health IT systems. Where those obligations touch on infrastructure availability, incident logging, and change management, we can provide the operational evidence and controls that support your clinical safety case.
Our 24×7 incident management generates timestamped incident records, our change management process produces auditable change logs, and our Datadog-powered monitoring provides continuous availability evidence. These are all available to your clinical safety officer as supporting documentation for the relevant hazard log entries.
We operate under ISO 27001 and maintain documented data processing controls aligned to UK GDPR. In a typical engagement we act as a data processor on your instructions — we do not act as a data controller for patient data. We maintain the technical and organisational measures your UK GDPR obligations require, and data processing agreements are in place.
UK data residency is available for patient-adjacent workloads, with cloud regions documented in your processing register. We recommend involving your DPO early to agree the appropriate data processing agreement and to map our role against your existing processing activities.
Critical Cloud holds ISO 27001 certification — an independently audited information security management system — and Cyber Essentials Plus, the NCSC-backed UK government scheme with independently verified technical controls (not self-assessed).
We are the world's first Powered by Datadog accredited MSP and a Datadog Advanced Partner. We are also an AWS Partner and a Microsoft Partner. Certification documentation, security questionnaire responses, and evidence packs are available on request for NHS procurement, DSPT assessment, and due diligence purposes.
Whether you're preparing for a DSPT assessment, looking for a cloud MSP that can support your clinical risk documentation, or need 24×7 operations with a demonstrable security posture — book a call and we'll recommend the simplest next step.
