Managed AI
operations.
Managed AI operations means we run the operational stack your AI depends on as a managed service: reliability, security, compliance, and accountable governance, 24×7. As an AI operations MSP, we take that responsibility so you ship AI fast and stay in control.
What a managed AI operations service covers
- Always-on 24×7 operations with clear ownership. Incidents are detected, triaged, and resolved by a named team that owns the outcome, around the clock.
- Agents own the analysis, humans own the outcome. AI accelerates detection and diagnosis; a Critical Cloud engineer evaluates every plan and stays accountable for what changes in production.
- The boundary. We operate, secure, and govern the stack your AI runs on. We never touch your app, your model, or your business logic.
- 60% lower MTTR in production. Faster detection, structured incident management, and continuous improvement of signal quality.
- Delivered by the world's first and only Powered by Datadog accredited MSP. Datadog is the operational platform, not a monitoring add-on, and you keep full access to your own environment.
Delivered by Critical Support
Managed AI operations is delivered through Critical Support, our flagship 24×7 DevOps and SRE managed service for AWS and Azure: incident management with a 15-minute response commitment, plus monthly improvement engineering across reliability, security, cost, performance, automation, and governance.
Managed AIOps is not just tooling
AIOps, the use of artificial intelligence to improve IT operations, only creates value when there is an accountable team behind it.
Read the full explanation
AIOps, the use of artificial intelligence to improve IT operations, only creates value when there is an accountable team behind it. Datadog Watchdog can surface an anomaly. Bits AI can generate a root-cause hypothesis. Neither replaces the engineer who evaluates that hypothesis, decides whether to act, owns the outcome and writes the post-incident review.
Managed AIOps means the AIOps tooling runs inside a staffed, governed incident process: runbooks written and maintained, alert quality continuously improved, remediation plans reviewed by a human before production changes are made, and an improvement loop that reduces the frequency and severity of incidents month on month. That is what distinguishes a managed AIOps service from an AIOps product licence.
FAQ
What is managed AI operations?
A managed service that takes ongoing operational responsibility for the stack a company's AI runs on: reliability, security, compliance, and accountable governance, 24×7. Critical Cloud delivers this through Critical Support, powered by Datadog, so teams ship AI fast and stay in control.
Is this different from a cloud MSP?
It is the same operational discipline, applied to the stack your AI runs on, with accountable governance of what autonomous systems do. The reliability, security, and 24×7 coverage of a cloud MSP, extended with human ownership of what AI agents analyse, propose, and remediate in production.
Ship AI fast. Stay in control.
Tell us about your stack. We will recommend the right plan and show you how managed AI operations would work for your environment.