Managed AI operations.
We run the operational stack your AI depends on as a managed service: reliability, security, compliance, and accountable governance, 24/7. You ship AI fast. We keep you in control.
What a managed AI operations service covers
- Always-on 24/7 operations with clear ownership. Incidents are detected, triaged, and resolved by a named team that owns the outcome, around the clock.
- Agents own the analysis, humans own the outcome. AI accelerates detection and diagnosis; a Critical Cloud engineer evaluates every plan and stays accountable for what changes in production.
- The boundary. We operate, secure, and govern the stack your AI runs on. We never touch your app, your model, or your business logic.
- 60% lower MTTR in production. Faster detection, structured incident management, and continuous improvement of signal quality.
- Delivered by the world's first and only Powered by Datadog accredited MSP. Datadog is the operational platform, not a monitoring add-on, and you keep full access to your own environment.
Delivered by Critical Support
Managed AI operations is delivered through Critical Support, our flagship 24/7 DevOps and SRE managed service for AWS and Azure: incident management with a 15-minute response commitment, plus monthly improvement engineering across reliability, security, cost, performance, automation, and governance.
FAQ
What is managed AI operations?
A managed service that takes ongoing operational responsibility for the stack a company's AI runs on: reliability, security, compliance, and accountable governance, 24/7. Critical Cloud delivers this through Critical Support, powered by Datadog, so teams ship AI fast and stay in control.
Is this different from a cloud MSP?
It is the same operational discipline, applied to the stack your AI runs on, with accountable governance of what autonomous systems do. The reliability, security, and 24/7 coverage of a cloud MSP, extended with human ownership of what AI agents analyse, propose, and remediate in production.
Ship AI fast. Stay in control.
Tell us about your stack. We will recommend the right plan and show you how managed AI operations would work for your environment.