Public-service and housing organisations run services that residents depend on — and face procurement requirements, security assurance obligations, and data residency constraints that rule out many cloud MSPs. We hold ISO 27001, Cyber Essentials Plus, and operate as the world's first Powered by Datadog accredited MSP.
Housing associations and public-service organisations need a cloud MSP that can satisfy procurement assurance, evidence security controls, and keep resident-facing services running around the clock.
Resident-facing availability, data residency obligations, procurement assurance requirements, and NIS obligations as operators of essential or important services all sit on top of the baseline demands of cloud operations.
We don't make compliance claims on your behalf — each framework requires your own assessment and sign-off. What we provide is the operational infrastructure, monitoring, and documented controls that help you evidence your obligations when it matters.
NCSC Cloud Security Principles
The 14 NCSC Cloud Security Principles cover areas including data-in-transit protection, asset management, identity and authentication, audit and alerting, and incident management. Our ISO 27001 ISMS, Cyber Essentials Plus certification, and Datadog-powered monitoring support the relevant principles. A principle-by-principle mapping is available on request for procurement.
G-Cloud / Digital Marketplace
G-Cloud provides a compliant procurement route for public-sector cloud services. Confirm our current G-Cloud listing status directly — please contact us to discuss your procurement route and the documentation we can provide for framework-based or direct-award engagements.
UK NIS Regulations
The UK operates under the UK Network and Information Systems (NIS) Regulations, which impose security and incident reporting obligations on operators of essential services and important entities. Note: EU NIS2 is a separate directive that applies to EU-based or EU-operating entities — UK organisations are governed by the UK NIS Regulations under DSIT and sector regulators, not by EU NIS2 directly. We can help you understand whether your organisation is in scope and what operational controls are required.
Regulator of Social Housing
The Regulator of Social Housing (RSH) sets standards for registered providers including governance, financial viability, and consumer standards. Technology resilience and data governance are increasingly relevant to RSH regulatory engagement. Our operational evidence trail and documented controls support housing associations in demonstrating appropriate oversight of their technology estate.
UK GDPR & data residency
Public-sector and housing organisations processing citizen and tenant data under UK GDPR need to evidence appropriate technical and organisational measures. We maintain ISO 27001 controls, operate data processing agreements, and can confirm UK data residency in writing. Data residency within AWS and Azure UK regions is available and documented.
ISO 27001 & Cyber Essentials Plus
Critical Cloud holds ISO 27001 certification (independently audited ISMS) and Cyber Essentials Plus (NCSC-backed, independently verified — not self-assessed). Both certifications are increasingly required for public-sector supplier engagement. Documentation is available on request for procurement and due diligence.
Every engagement is delivered by a UK-based team of Datadog-certified engineers. We cover the full operational lifecycle — from initial assessment through to 24×7 managed operations — with the security posture and documentation that public-sector procurement requires.
Critical Support — 24×7 cloud operations
Our flagship managed service combines 24×7 incident management with monthly improvement engineering. Every alert, runbook, and escalation path runs on Datadog. Incident records, availability data, and change logs are available for procurement assurance and regulatory evidence packs.
HealthScan — independent cloud assessment
A read-only assessment of your current Datadog environment and cloud operational posture. Identifies gaps in monitoring coverage, tagging standards, alert quality, and security signal visibility. Delivers a prioritised backlog and health scorecard in 1–2 weeks.
Security posture and observability
We implement and operate Datadog's security capabilities — Cloud Security Management, Application Security, and threat detection — continuously. Security signal coverage is available as evidence for NCSC alignment, procurement assurance, and audit.
Managed Datadog — platform operations
Continuous Datadog platform management for teams who need their monitoring environment to stay clean, current, and audit-ready as the organisation scales. We run the backlog: tagging, dashboards, SLOs, alert quality, and cost governance.
We work with housing associations and public-service organisations that need a cloud operations partner with the security certifications, procurement documentation, and operational depth to meet the assurance requirements of the UK public sector.
Common questions from housing associations and public-service organisations evaluating a cloud MSP.
G-Cloud availability should be confirmed directly — please contact us to discuss your procurement route. We understand the requirements of framework-based public-sector procurement and can support the information assurance documentation, security questionnaire responses, and certification evidence that typically accompany G-Cloud and direct-award engagements.
Whether you're buying through a framework or directly, we can provide ISO 27001 certification documentation, Cyber Essentials Plus evidence, and a principle-by-principle NCSC Cloud Security Principles mapping on request.
The NCSC Cloud Security Principles provide a framework for evaluating the security of cloud services used by UK public-sector organisations. Our ISO 27001 certified ISMS, Cyber Essentials Plus certification, continuous Datadog-powered monitoring, documented access controls, and incident response procedures support the relevant principles across areas including data protection, audit, alerting, and incident management.
A principle-by-principle mapping is available on request as part of procurement due diligence. We recommend requesting this early in your assurance process so any gaps can be discussed before contract award.
UK data residency is available for public-sector and housing workloads. We operate on AWS and Azure UK regions, and can confirm the data residency posture of your specific deployment in writing — suitable for your information assurance register, procurement submissions, and data protection impact assessments.
For organisations with more specific data sovereignty requirements, we can discuss AWS European Sovereign Cloud options. In all cases, we document the regions in use and can include data residency commitments in the data processing agreement.
Critical Cloud holds ISO 27001 certification — an independently audited information security management system — and Cyber Essentials Plus, the NCSC-backed UK government scheme with independently verified technical controls (not self-assessed). Both certifications are maintained and renewed on schedule.
We are the world's first Powered by Datadog accredited MSP and a Datadog Advanced Partner. We are also an AWS Partner and a Microsoft Partner. Certification documentation, security questionnaire responses, and evidence packs are available on request for procurement, due diligence, and regulatory evidence purposes.
Whether you're working through a procurement process, preparing for a security assurance review, or looking for a cloud MSP with the certifications and documentation the public sector requires — book a call and we'll recommend the simplest next step.
