The trust layer for
AI operations.
You ship autonomous systems into production faster than anyone can keep them reliable, secure, and accountable. Critical Cloud is the layer that keeps you in control of the stack your AI runs on, so you can keep shipping. Ship AI fast. Stay in control.
This is delivered by Critical Support, our 24/7 DevOps and SRE managed service, and we are the world's first and only Powered by Datadog accredited MSP.
We operate the stack. You own the product.
We operate, secure, and govern the stack your AI runs on. We never touch your app, your model, or your business logic. That boundary is what makes us a trustworthy, impartial layer: we have no agenda over your product, so we can stand behind whether your operations are sound.
How we operate: above and below the waterline
The part you see is the small, shiny tip: your AI and agentic stack, your app, your models, your business idea. Staying in control means owning the large, load-bearing work beneath it, top to bottom.
Agents own the analysis. Humans own the outcome.
Agents are good at the labour: root-cause analysis across telemetry no human can hold in their head, surfacing correlations, drafting fixes. What does not automate is ownership of the outcome. A human evaluates the plan, weighs the context the agent lacks, and stays accountable for accuracy, trust, and compliance.
Around 75% lower than building an in-house team. This is budget reallocation, not net new spend: the cost of recruiting, paying, tooling, and rota-ing an internal team for 24/7 cloud operations, redirected into a managed service that already runs at that standard.
The foundation beneath the trust layer
The trust layer is not a slogan. It is delivered by Critical Support, our 24/7 DevOps and SRE managed service, with Datadog as the operational platform. We are the world's first and only Powered by Datadog accredited MSP and a Datadog Advanced Partner, certified ISO 27001 and Cyber Essentials Plus.
FAQ
What is the trust layer for AI operations?
The accountable layer that lets a company ship autonomous systems fast and stay in control of them in production. We operate, secure, and govern the stack the AI runs on, so the team can stay focused on the product.
What is an AI operations partner?
A provider that takes ongoing operational responsibility for the stack a company's AI runs on: reliability, security, compliance, and accountable governance, 24/7. Critical Cloud delivers this through Critical Support, powered by Datadog.
Do you touch our application, model, or business logic?
No. We operate, secure, and govern the stack your AI runs on. We never touch your app, your model, or your business logic. That boundary is what makes us an impartial, accountable layer.
How do you keep AI in control in production?
Agents own the analysis, humans own the outcome. We run Datadog Bits AI detection and remediation, operate AI Guard and runtime protection, and monitor agent behaviour with Agent Observability, all under accountable human governance.
Who owns the outcome when an AI agent remediates an incident?
A human. Agents propose and draft; a Critical Cloud engineer evaluates the plan, weighs the context the agent lacks, and stays accountable for accuracy, trust, and compliance.
Are you an AI consultancy or an AI security company?
No. We are a managed service. We operate, secure, and govern your operational stack 24/7. Compliance and security are part of how we keep you in control, not separate advisory lines.
Ship AI fast. Stay in control.
Tell us what you are shipping. We will show you how the trust layer would work for your stack.