Cloud operations,
moving toward Managed Runtime Assurance.
Start with the AWS and Azure problems you have today: incidents, noisy monitoring, cost, security operations, governance and support. Critical Cloud helps you stabilise the cloud layer and build toward Managed Runtime Assurance for mission-critical software.
The Critical Cloud service family
All services run on AWS and Azure, use Datadog as the observability layer, and include a 15-minute SEV-1 response time.
Critical Support
24×7 incident management + improvement engineering
The complete managed service. SRE-led incident response around the clock, plus monthly improvement engineering across six pillars: reliability, security, cost, performance, automation, and governance. Your platform becomes more resilient over time, not just kept online.
Critical Support Lite
Professional cloud cover for earlier-stage teams
The same SRE-driven, Datadog-native model as Critical Support, sized for single-cloud environments and start-ups. Out-of-hours incident protection and a monthly engineering allocation that scales with you, without the overhead of the full service.
Critical Response
Rapid detection. Clear escalation. Fast recovery.
Incident-response-only cover. No proactive engineering: just reliable, SRE-led detection, escalation, and recovery in the coverage window you choose. Right for teams with engineering capacity who need incident cover without a full managed service.
Choosing the right tier
If you're unsure which service fits, this is the short version.
The full managed service
Your platform is business-critical. Downtime has commercial or reputational consequences. You want someone to own operations and improve things, not just respond when they break.
Cover that fits your stage
You're a start-up or smaller team on a single cloud. You need professional incident cover and some improvement engineering, but the full service is more than you need right now.
Incident cover only
Your engineers handle the day-to-day. You just need someone reliable on-call when something breaks out of hours. No proactive engineering, just fast incident response.
What every Critical Cloud service includes
Regardless of which service tier you choose, the operational foundation is the same.
Datadog-native operations
Every environment is monitored and operated through Datadog. You keep full access to your own Datadog environment at all times. We are the world's first Powered by Datadog accredited MSP.
15-minute SEV-1 response
A contractual response time commitment across all service tiers. SRE engineers respond, triage, and take ownership. Not a ticketing queue.
AWS and Azure
All services operate on both AWS and Azure. We use each platform's native tooling alongside Datadog for unified, cross-service visibility.
Not sure which service fits?
Tell us about your environment: cloud, scale, on-call model, and what's keeping you up at night. We'll recommend the right tier.