Case study · Software and SaaS · Critical Support
24x7 cover and cleaner foundations after a move off Heroku
A UK operational excellence software company has its Azure platform watched 24x7, with every alert triaged and closed within SLA.
At a glance
24x7
cover on every environment
Same-day
turnaround on many day-to-day requests
Independent
infrastructure and application deployments
SaaSOperational excellence softwareUKMicrosoft AzureCloudflareManaged service
01
The challenge
The challenge
Moving a platform off Heroku is only the start. Once it is live on Azure, someone has to watch it around the clock and keep the foundations tidy as the product grows. The company chose to put 24x7 cover in place after its migration, with engineering time each month to improve the platform rather than only react to alerts.
02
What we did
What we did
- Watched every environment 24x7, with alerts going straight to our support team.
- Triaged every alert, including out of hours at weekends, and closed each one within SLA.
- Finished separating the infrastructure code from the application code.
- Turned around day-to-day requests quickly, often the same day.
- Met the team every fortnight to plan what comes next.
03
The outcome
The outcome
- Every alert triaged and closed within SLA.
- Infrastructure and application code that change and deploy independently.
- Quick help when the team needs it.
- An engineering team free to focus on the product, with production watched 24x7.
This case study is anonymised, so the customer is not named.
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