Runtime Assurance
for sectors where failure has consequences.
Critical Cloud delivers Managed Runtime Assurance to mission-critical, regulated industries. The customers whose platforms cannot afford to be down, whose data handling is audited, and whose incidents must be evidenced are the customers we are built for.
We operate and evidence the runtime controls that support your customer, auditor and regulatory obligations. Powered by Datadog accredited. ISO 27001 and Cyber Essentials Plus certified.
Sectors where compliance and uptime are non-negotiable
These sectors carry the heaviest regulatory and operational obligations. Our service model (continuous observability, documented incident management, improvement engineering, ISO 27001 security controls) maps directly onto what regulators and auditors ask for.
Financial Services & Fintech
Challenger banks, payments providers, wealth platforms, and lending tech. DORA ICT third-party risk, FCA operational resilience, PCI DSS, Consumer Duty: all require the operational discipline and evidence trail we build as standard.
Explore financial services →Insurance & Insurtech
Insurers and insurtech platforms. Claims and policy-system uptime is non-negotiable. DORA brings insurers into ICT third-party risk scope. PRA/FCA operational-resilience obligations demand the kind of documented recovery evidence we produce.
Explore insurance →Healthcare & Healthtech
Clinical software vendors, health research bodies, and healthtech platforms. NHS DSPT, DTAC, DCB0129/DCB0160 clinical risk, and UK GDPR for patient data. Security controls and audit evidence are supplier requirements, not optional.
Explore healthcare →Public Sector & Housing
Housing associations and public-service organisations. NCSC Cloud Security Principles, G-Cloud procurement routes, UK NIS obligations, data residency requirements. Citizen and tenant-facing services must stay up.
Explore public sector →Where uptime is the product
These sectors carry a different operational profile: SLAs written into customer contracts, peak events that can't be missed, or real-time systems with no tolerance for delay. The same operational discipline applies.
SaaS & Technology
B2B SaaS and ISVs. Your uptime is your product and your SLA is a commercial commitment. Enterprise buyers scrutinise your supply chain; our ISO 27001 certification and operational evidence help you pass that bar.
Explore SaaS →Retail & E-commerce
Retail and e-commerce platforms. Every minute of downtime during a peak event is measurable revenue loss. Peak-traffic resilience engineering, PCI DSS support for payment environments, and 24×7 incident response.
Explore retail →Transport, Logistics & Mobility
Transport, logistics and mobility-tech platforms. Real-time telematics and fleet systems cannot tolerate outages. NIS obligations for transport operators. Safety-adjacent reliability engineering.
Explore transport →Legal & Professional Services
Law firms and professional-services businesses. Client confidentiality is absolute. Transaction and case-management systems must stay available. SRA expectations, UK GDPR, and the operational trust your clients expect.
Explore legal →Operational transparency as a compliance asset
The same practices that make cloud platforms reliable (Datadog-first observability, documented incident lifecycle, monthly improvement engineering, written runbooks) are the same practices that generate the audit evidence regulated customers need. We don't build a compliance layer on top of good operations. Good operations is the compliance layer.
Incident evidence and RCAs
Every incident is documented through Datadog Incident Management. Severity classification, timeline, contributing factors, corrective actions. Post-incident reviews for SEV-1 events. The audit trail is a byproduct of how we operate.
Continuous improvement, not just break-fix
Regulators increasingly ask about proactive resilience. Our monthly improvement engineering, working through reliability, security, cost, and performance, demonstrates a managed improvement programme, not just incident response.
Your data, your access
You keep direct access to your Datadog environment at all times. No proprietary monitoring portal, no black box. Regulators and auditors can be shown the same telemetry we see; that transparency matters in regulated sectors.
ICT third-party risk management
Under DORA and equivalent UK regimes, the MSP itself is an ICT third party and is in scope. We hold ISO 27001 and Cyber Essentials Plus, operate under documented access and change controls, and can support the due-diligence and register requirements your compliance team needs to meet.
The credentials that matter in regulated markets
Every credential below is independently awarded, not self-declared. These are the things regulated buyers and their auditors ask about.
World's first accredited MSP. Datadog conducts a formal engineering review of how we operate, not just what we sell.
ISO 27001 Certified
Independently audited information security management. Relevant to supply-chain scrutiny in regulated sectors and enterprise procurement.
Cyber Essentials Plus
Technical verification of our security posture. Required by many public sector and regulated-sector procurement routes.
24×7 SRE coverage
Always-on incident response with documented severity model, RCA process, and continuous improvement engineering every month.
Operating in a regulated sector?
Talk to us about your compliance and operational obligations. We'll be direct about where we help and where we don't.