Partnerships built to operate,
not just to certify.
Our partnerships are operational infrastructure. Datadog is the observability platform everything runs on. AWS and Azure are the clouds we operate. TD SYNNEX and Softcat are how we provision. Enclave extends what we can deliver with zero-trust network capability.
Partner roles
- Datadog, operational foundation: observability, incident, improvement
- AWS + Azure, the cloud platforms we design, operate and improve
- TD SYNNEX + Softcat, compliant provisioning and channel
- Enclave, zero-trust connectivity for customer platforms
Datadog, the operational foundation
Critical Cloud is the world's first "Powered by Datadog" accredited MSP- a designation awarded by Datadog after formal technical review of how we operate production environments. We are also a Datadog Advanced Partner.
Datadog is the operational foundation for everything we run, telemetry, dashboards, alerting, incident workflows, and the evidence behind every improvement. Every Critical Support customer has direct, full-fidelity access to their own Datadog environment. Nothing is hidden behind a proprietary layer.
- Infrastructure, APM, logs, traces, security signals, and cost, unified in Datadog
- Incident management driven by Datadog alerting, Bits AI SRE, and Watchdog
- Improvement Engineering measured and evidenced through Datadog
- Customers retain full dashboard access, always
Cloud platforms, distribution & alliances
Cloud platforms
Amazon Web Services
AWS Partner. We design, operate and improve customer platforms on AWS using Well-Architected practices and AWS-native tooling, monitored through Datadog.
Microsoft
Microsoft Partner. We operate and improve customer workloads on Microsoft Azure, aligned to the Cloud Adoption Framework, with cloud available through the CSP route.
Distribution & channel
TD SYNNEX
Global technology distributor. We operate as a Cloud Solution Provider through TD SYNNEX, giving customers a compliant route for cloud and Datadog provisioning and billing.
Softcat
One of the UK's leading IT infrastructure and services resellers. Channel partner for Critical Cloud services and technology procurement.
Why our partnerships matter
The right partnerships mean you get accredited depth, best-of-breed tooling, and capability that extends safely beyond our own managed-service scope.
Accredited and vendor-backed
The Powered by Datadog accreditation means Datadog has independently verified how we operate. Our AWS and Microsoft partnerships mean our cloud architecture advice is validated against the platforms' own frameworks, not just our own opinion.
Best-of-breed, not single-vendor lock-in
We use the best tool for each job: Datadog for observability, AWS or Azure for compute, TD SYNNEX for compliant provisioning. You're not committed to a proprietary stack, you keep direct access to every platform your environment runs on.
Capability that extends our own scope
Some work, zero-trust network design, sits outside what a cloud MSP should do itself. Our alliance with Enclave lets us bring that capability to customers without stepping outside our own competency boundaries.
Work with us, not just alongside us.
The Critical Cloud Partner Programme is for organisations that want to add enterprise-grade cloud operations around their offer. Three tracks: Referral, Co-Marketing, and Strategic Alliance. Progressive referral fees from 7.5% to 12.5%.
Become a Partner
Open to fractional advisers, consultancies, dev firms, SaaS providers and specialists. Make a referral, run a joint campaign, or build a strategic alliance. No joining fee.
Vendor-backed, accredited, best-of-breed.
Talk to us about how our partner ecosystem translates into better outcomes for your cloud platform.