Critical Cloud operates, secures and governs the cloud, observability and AI runtime layer behind mission-critical software. Your team owns the product. We own the operating layer that keeps it reliable, secure, cost-controlled and evidence-ready, powered by Datadog.
Most engagements start with one problem, not the whole platform. Pick the closest match.
Your platform is business-critical and nobody owns it properly out of hours. Start with a read-only Cloud HealthScan of your AWS or Azure environment, then hand it to an accountable team.
You are evaluating Datadog, or you have committed and need it deployed properly the first time. FETCH covers the trial. LaunchPad covers the rollout.
Alerts nobody trusts, dashboards nobody opens, a bill nobody can explain. Get the evidence first, then either fix it or hand the platform over.
Software is becoming faster to create, but production is not becoming easier to operate safely. Every application, AI feature and agentic workflow creates runtime risk: reliability, security, cost, resilience, evidence and human approval. Critical Cloud brings those responsibilities together as one managed outcome. For AI workloads and agentic workflows, we deliver this as managed AI operations.
Production stays healthy, incidents are handled, controls are enforced and evidence is ready.
What we own
What you own
We operate the stack. You own the product.
We operate, secure, and govern the stack your AI runs on. We never touch your app, your model, or your business logic. That boundary is what makes us a trustworthy, impartial layer: we have no agenda over your product, so we can stand behind whether your operations are sound.
Agents are good at the labour: root-cause analysis across telemetry no human can hold in their head, surfacing correlations, drafting fixes. What does not automate is ownership of the outcome. A human evaluates the plan, weighs the context the agent lacks, and stays accountable for accuracy, trust, and compliance.
We operate cloud platforms using Datadog to deliver unified observability across infrastructure, APM, logs, traces, security signals, cloud cost insight, and LLM monitoring. Our services group simply around how we deliver that outcome.
AWS and Azure platforms designed for modern and AI-driven workloads: infrastructure as code, least-privilege access, deep observability.
Datadog-powered cloud managed services for AWS and Azure, combining 24×7 incident management with improvement engineering.
Implementation, optimisation, and managed Datadog, delivered by engineers who run Datadog as the backbone of our own managed services.
Adopt Datadog cleanly, reduce alert noise, and keep your observability environment healthy as you scale.
AI infrastructure on AWS and Azure, built with human-in-the-loop controls, auditability, and cost guardrails.
We use Datadog to give your AI workloads full visibility: LLM observability, agent tracing, GPU monitoring. And we use Datadog’s own AI to run your cloud operations leaner and faster.
LLM and agent observability, quality evaluation, and GPU fleet monitoring. Observable, evaluated, and cost-controlled in production.
Bits AI SRE, Watchdog, and Security Analyst inside our managed service. Engineers arrive at incidents with context, not a blank screen.
Many traditional cloud MSPs rely on locked-down proprietary monitoring that prioritises provider efficiency over customer insight, exposing a one-size-fits-all view and keeping customers dependent.
Critical Cloud takes a different approach: bespoke managed services built on Datadog, the industry-leading observability platform. Every Critical Support customer has direct access to their own Datadog environment, with full-fidelity visibility across infrastructure, APM, logs, traces, security signals, cloud cost insight, and LLM monitoring, tailored to their AWS and Azure architecture.
Datadog is embedded into our 24×7 operational model, driving real-time alerting, faster diagnosis, and disciplined incident response, so issues are detected early, understood in context, and resolved decisively.
Datadog foundations: tagging, dashboards, alert hygiene, SLOs and ownership so the signals are trustworthy.
Incident ownership with clear escalation. Fast diagnosis, controlled remediation, and structured communication.
Monthly engineering to reduce repeat incidents, strengthen security posture, and control cloud cost.
You should hear about problems from your monitoring, not from a customer in your Slack channel.
Datadog underpinned Azure migration, delivering visibility, faster response, proactive monitoring.
FETCH delivered rapid Datadog value; HyperCare accelerated adoption with observability.
HyperCare enabled fast Datadog rollout across Azure supporting 140+ services.
Critical Cloud delivers Datadog-powered cloud managed services for AWS and Azure. Our work is led by practitioners with deep production experience in modern cloud operations, incident response, and observability.
Compliance and uptime are both non-negotiable. The operating model, evidence trail and security posture of your MSP matter as much as the uptime it delivers.
SLAs are written into customer contracts. When the platform is down, the product is down.
Officially accredited. Independently certified. Built for trust. Powered by Datadog and an Advanced Partner in the UK, with AWS and Microsoft partnerships. ISO 27001 and Cyber Essentials Plus underpin secure, auditable delivery.
The questions we get most often from tech-led teams considering Critical Support or Datadog services.
Our contractual response time is 15 minutes for SEV-1 and SEV-2 incidents. Recovery within 60 minutes for SEV-1 is a target, not a contractual guarantee.
We onboard access safely, establish operational ownership and escalation, baseline dashboards and alerting, and agree the first improvement plan. The goal is to stabilise quickly and then move into continuous improvement.
Critical Support is our 24×7 cloud managed service for AWS and Azure. We take incident ownership and deliver improvement engineering every month so reliability, security, and cost control improve over time.
Yes. We aim for transparent operations. You retain access to your operational data and visibility, while we build, manage, and continuously optimise the observability layer and operating practices.
Both. We specialise in AWS and Azure, and can support single-cloud or multi-cloud depending on how your product and risk profile evolve.
Yes. We offer implementation and stabilisation packages (e.g., FETCH™ and HyperCare™) as well as ongoing managed Datadog. Ideal if you want Datadog done properly without committing to full 24×7 operations.
Start with the cloud, Datadog, incident or AI runtime problem you have today. Build toward a Managed Runtime Assurance model that supports where your software is going.
