Customer
EIP is a global leader in Embedded Insurance, operating in 30+ countries and supporting millions of end customers.
Case study · Datadog HyperCare™ on Azure
EIP: Rapid, reliable Datadog onboarding
EIP needed a fast, reliable Datadog rollout across a complex Azure environment. Critical Cloud delivered a three‑month HyperCare™ engagement with automation, enablement, and hands‑on troubleshooting—supporting onboarding across 140+ services.
Snapshot
Datadog HyperCare™ Azure Automation APM Log forwarding
“Critical Cloud helped us get Datadog rolled out properly, and fast. The automation and support made a huge difference for us.”
— Phil Coe, Senior Team Lead, EIP
Challenge
Migrating from a legacy tool to Datadog across a complex Azure estate—needing consistent rollout, clean tagging, and monitoring parity.
Solution
A three‑month HyperCare™ engagement focused on automation, enablement, troubleshooting, and knowledge transfer.
Key needs
- Consistent deployment across 140+ services.
- Clean, searchable tagging and usable dashboards/monitors.
- Enablement for APM, agent integrations, Azure log forwarding, and cloud cost tooling.
- Hands‑on debugging and guidance during the transition.
What we did
Automated rollout
Automation for service onboarding, custom tagging, and an Azure-hosted restart script for smooth deployment.
Core enablement
APM, log forwarding, cloud cost tools, agent integrations, and monitor improvements.
Dashboards + support
Rebuilt firewall monitoring, provided templates, and delivered real-time troubleshooting (including an APM connection-limit fix).
Results
- Automated onboarding across the service estate.
- Reliable, streamlined monitoring and a stronger Datadog foundation.
- Faster migration with reduced engineering lift.
- Confidence to independently manage and extend Datadog day‑to‑day.
Want to replicate the outcome?
We’ll recommend the right starting point—Critical Support, Launchpad, FETCH, or HyperCare—based on where you are today.