EIP:
Rapid, reliable Datadog onboarding
EIP needed a fast, reliable Datadog rollout across a complex Azure environment. Critical Cloud delivered a three-month HyperCare™ engagement with automation, enablement, and hands-on troubleshooting-supporting onboarding across 140+ services.
“Critical Cloud helped us get Datadog rolled out properly, and fast. The automation and support made a huge difference for us.”
Customer
EIP is a global leader in Embedded Insurance, operating in 30+ countries and supporting millions of end customers.
Challenge
Migrating from a legacy tool to Datadog across a complex Azure estate-needing consistent rollout, clean tagging, and monitoring parity.
Solution
A three-month HyperCare™ engagement focused on automation, enablement, troubleshooting, and knowledge transfer.
Key needs
- Consistent deployment across 140+ services.
- Clean, searchable tagging and usable dashboards/monitors.
- Enablement for APM, agent integrations, Azure log forwarding, and cloud cost tooling.
- Hands-on debugging and guidance during the transition.
What we did
Automated rollout
Automation for service onboarding, custom tagging, and an Azure-hosted restart script for smooth deployment.
Core enablement
APM, log forwarding, cloud cost tools, agent integrations, and monitor improvements.
Dashboards + support
Rebuilt firewall monitoring, provided templates, and delivered real-time troubleshooting (including an APM connection-limit fix).
Results
- Automated onboarding across 140+ services, with custom tagging applied consistently.
- Reliable, streamlined monitoring across an Azure estate that supports embedded insurance in 30+ countries.
- Faster migration off the legacy tool with reduced engineering lift, inside a three-month HyperCare™ engagement.
- Confidence to independently manage and extend Datadog day-to-day.
Want to replicate the outcome?
We’ll recommend the right starting point-Critical Support, Launchpad, FETCH, or HyperCare-based on where you are today.