Skip to content
Critical Cloud Critical Cloud
Book a call
Datadog services

Every phase of the Datadog journey,
from first trial to always-on operations.

Datadog creates the most value when it is implemented well, kept clean, and operated continuously. Most teams nail one of those three. Critical Cloud supports all of them, with a defined service for wherever you are in the journey.

Talk to us Which service is right for me?
Adopt
FETCH · HyperCare · LaunchPad
Optimise
HealthScan · Catalyst
Manage
Managed Datadog · Critical Support
8
Accelerators, four-week capability deliveries
Adopt Optimise Manage Accelerators Choose a service
Full service catalogue

Navigate directly to any service.

Adopt
FETCH™ HyperCare™ LaunchPad™
Optimise
HealthScan™ Catalyst
Manage
Managed Datadog Critical Support
Accelerators
All 8 Accelerators →
01
Phase 1, Adopt

Get Datadog live and delivering value

Three services for teams at different stages of the Datadog adoption journey- whether you're evaluating, have just gone live, or need a fully managed rollout.

FETCH™

Complimentary trial enablement. We work alongside your Datadog account team during the trial- configuring agents, validating telemetry, building early dashboards, and demonstrating value before you commit. The goal is to give you something real to evaluate, not just installed agents.

Trial support Complimentary Agent setup Early dashboards

Best when: you're evaluating Datadog and want expert hands alongside your account team.

FETCH service detail →

HyperCare™

Two-week, hands-on post-go-live sprint. After purchase, the first weeks are where early adopters either gain confidence or lose it. HyperCare removes the blockers, misconfigs, noisy alerts, dashboards that don't reflect the actual system, before they cost you momentum.

Two-week sprint Post go-live Alert tuning Dashboard build

Best when: you've purchased Datadog and need it working properly before the team loses faith in it.

HyperCare service detail →

LaunchPad™

A fully project-managed rollout to production. Critical Cloud leads delivery end-to-end across three phases, Assess, Pilot, Scale, establishing tagging standards, pipelines, RBAC, dashboards, alerts, and team onboarding. Built right so you don't rebuild later.

Assess · Pilot · Scale Tagging standards Dashboards + SLOs Team onboarding

Best when: you need a clean, complete Datadog rollout and don't have the internal capacity to run it.

LaunchPad service detail →
02
Phase 2, Optimise

Make an existing Datadog deployment actually work

Most teams that have been on Datadog for more than a year have the same problem: they've accumulated technical debt, inconsistent tagging, noisy monitors, dashboards nobody trusts. These two services fix that.

HealthScan™

An independent, read-only assessment of your existing Datadog environment. We review agent coverage, metrics and log quality, monitor accuracy, tagging standards, APM configuration, security signals, cost profile, and governance and deliver a health scorecard, prioritised improvement backlog, and a findings readout you can take to stakeholders to justify the next step.

Read-only access 1–2 weeks Health scorecard Prioritised backlog Two customer sessions

Best when: you need stakeholder-ready evidence of what's broken before committing improvement budget.

HealthScan service detail →

Catalyst

Backlog-led improvement engineering. Once the work is agreed, Critical Cloud practitioners complete it, not more reports, not more recommendations. Catalyst covers tagging and naming standards, monitor redesign and alert tuning, dashboard rationalisation, SLO setup, log and telemetry governance, security signal operations, and incident workflow improvements. Nothing gets added to scope without written authorisation.

Agreed backlog Delivery, not advice Tagging + monitors SLOs + governance

Best when: you know what's broken and need it delivered, not diagnosed again. Often follows a HealthScan.

Catalyst service detail →
03
Phase 3, Manage

Keep Datadog healthy and your team focused on shipping

Two ways to hand ongoing Datadog operations to Critical Cloud, ongoing platform management or full 24×7 cloud incident response with Datadog as the operational foundation.

Managed Datadog

Recurring monthly Datadog platform management. Critical Cloud runs the backlog- maintaining governance, improving signal quality, expanding product use, and evolving dashboards, SLOs, and alerting as the platform grows, so your team keeps building without the platform falling behind them.

Recurring engagement Platform governance Signal quality Continuous improvement

Best when: your Datadog environment grows every month and keeping it clean is nobody's primary job.

Managed Datadog service detail →

Critical Support

24×7 cloud incident management for AWS and Azure, with Datadog as the operational foundation. Critical Support is Critical Cloud's flagship recurring service, engineers on-call around the clock, incidents owned end-to-end, and monthly improvement engineering delivered alongside the operational work. Every alert, runbook, and escalation path is built on Datadog.

24×7 incident management AWS + Azure Datadog-native Improvement engineering

Best when: you need continuous operational responsibility, not just tooling management.

Critical Support, full service detail →
04
Accelerators

One Datadog capability. Four weeks. A working implementation.

Eight fixed-scope, four-week deliveries, each targeting a specific Datadog capability area and producing a working implementation, not a report. Pick the one that matches your highest-priority gap right now.

Infrastructure Observability
Core visibility across infra, apps, logs, and data. Operational dashboard and monitor pack delivered.
Code Security
Security insight inside engineering workflows. Findings baseline, ownership model, remediation backlog.
Cloud Security
Cloud posture, identity risk, and workload security operational. Prioritised findings and ownership model.
Threat Management
Detections, investigations, and response workflows made operational. Live detection set on delivery.
Digital Experience
Frontend and backend customer-impact visibility. Critical journey monitors and DEX dashboards.
Software Delivery
Build, test, release, and dev-quality signals unified. Delivery dashboards and hotspot identification.
Service Management
Alerts to coordinated incidents, fast. First live incident workflow and routing model on delivery.
AI Observability
LLM and AI app performance, cost, quality, and safety visible. AI dashboard pack and first alert pack.

Each Accelerator is fixed-scope and delivered in four weeks, working implementation plus handover artefacts plus a next-step recommendation. See all Accelerators in detail →

05

Choosing the right service

Match your situation to the service designed for it. Most engagements follow a natural path- FETCH or LaunchPad to get live, HealthScan to assess, Catalyst to improve, Managed Datadog or Critical Support to operate.

Your situation Start here
Evaluating Datadog, want to prove value before committing FETCH™
Just purchased Datadog, early blockers, noisy alerts, dashboards don't work HyperCare™
Need a full rollout but don't have the internal capacity to run it properly LaunchPad™
Already on Datadog, need evidence of what's broken before allocating budget HealthScan™
Know what's wrong with the Datadog setup, need it fixed, not diagnosed again Catalyst
Want to operate Datadog month-to-month without building an in-house platform team Managed Datadog
Need 24×7 operational coverage, incidents owned, infrastructure managed Critical Support
One specific capability area needs delivering in four weeks An Accelerator

Not sure? Talk to us, we'll tell you honestly which service fits your situation and what the simplest next step is.

What a good Datadog partner looks like

Five principles that guide every Critical Cloud engagement, whether a two-week HealthScan, a Launchpad rollout, or a long-running Managed Datadog relationship.

01

Transparency

You keep access to your data, dashboards, and decisions at every stage. Nothing is hidden or locked away. Your Datadog environment is always yours to inspect.

02

Ownership

Approved backlog items are completed, not handed back half-finished. We own the delivery, not just the advice.

03

Collaboration

Platform, ops, development, and security work from one shared plan, not separate workstreams. Datadog delivers its full value when context is shared.

04

Enablement

Better standards, templates, and knowledge remain after every engagement. Your team gets stronger, not more dependent on Critical Cloud.

05

Integration

Datadog work is tied to reliability, security, performance, and cost outcomes- not abstract platform activity or adoption metrics.

The partner behind the services

Critical Cloud is the world's first Powered by Datadog accredited MSP and a Datadog Advanced Partner. Every service in this catalogue is delivered by engineers who run Datadog in production every day- not by consultants who configure it and leave.

UK partner credentials EMEA coverage

Not sure where to start?

The most common pattern: a HealthScan first (understand what's actually broken), followed by Catalyst (deliver the fixes), with Managed Datadog or Critical Support for ongoing operations. But every situation is different, talk to us and we'll give you an honest recommendation in the first conversation.

Datadog expertise overview

Ready to talk through which service fits?

Tell us where you are in the Datadog journey, we'll recommend the right service and be honest about what the simplest next step actually is.

Talk to us Partner page