Datadog services

Every phase of the Datadog journey,
from first trial to always-on operations.

Critical Cloud is a UK Datadog partner: a Datadog Advanced Partner and the world's first Powered by Datadog accredited MSP. We deliver this service catalogue from Cardiff, London and Dublin, across AWS and Azure.

Datadog creates the most value when it is implemented well, kept clean, and operated continuously. Most teams nail one of those three. Critical Cloud supports all of them, with a defined service for wherever you are in the journey.

Talk to us Which service is right for me?

Adopt

FETCH · HyperCare · LaunchPad

Optimise

HealthScan · Catalyst

Manage

Managed Datadog · Critical Support

Accelerators, four-week capability deliveries

Adopt Optimise Manage Accelerators Choose a service

Full service catalogue

Navigate directly to any service.

Adopt

FETCH™ HyperCare™ LaunchPad™

Optimise

HealthScan™ Catalyst

Manage

Managed Datadog Critical Support

Accelerators

All 8 Accelerators →

Phase 1, Adopt

Get Datadog live and delivering value

Three services for teams at different stages of the Datadog adoption journey- whether you're evaluating, have just gone live, or need a fully managed rollout.

FETCH™

Complimentary trial enablement. We work alongside your Datadog account team during the trial- configuring agents, validating telemetry, building early dashboards, and demonstrating value before you commit. The goal is to give you something real to evaluate, not just installed agents.

Trial support Complimentary Agent setup Early dashboards

Best when: you're evaluating Datadog and want expert hands alongside your account team.

FETCH service detail →

HyperCare™

Two-week, hands-on post-go-live sprint. After purchase, the first weeks are where early adopters either gain confidence or lose it. HyperCare removes the blockers, misconfigs, noisy alerts, dashboards that don't reflect the actual system, before they cost you momentum.

Two-week sprint Post go-live Alert tuning Dashboard build

Best when: you've purchased Datadog and need it working properly before the team loses faith in it.

HyperCare service detail →

LaunchPad™

A fully project-managed rollout to production. Critical Cloud leads delivery end-to-end across three phases, Assess, Pilot, Scale, establishing tagging standards, pipelines, RBAC, dashboards, alerts, and team onboarding. Built right so you don't rebuild later.

Assess · Pilot · Scale Tagging standards Dashboards + SLOs Team onboarding

Best when: you need a clean, complete Datadog rollout and don't have the internal capacity to run it.

LaunchPad service detail →

Phase 2, Optimise

Make an existing Datadog deployment actually work

Most teams that have been on Datadog for more than a year have the same problem: they've accumulated technical debt, inconsistent tagging, noisy monitors, dashboards nobody trusts. These two services fix that.

HealthScan™

An independent, read-only assessment of your existing Datadog environment. We review agent coverage, metrics and log quality, monitor accuracy, tagging standards, APM configuration, security signals, cost profile, and governance and deliver a health scorecard, prioritised improvement backlog, and a findings readout you can take to stakeholders to justify the next step.

Read-only access 1-2 weeks Health scorecard Prioritised backlog Two customer sessions

Best when: you need stakeholder-ready evidence of what's broken before committing improvement budget.

HealthScan service detail →

Catalyst

Backlog-led improvement engineering. Once the work is agreed, Critical Cloud practitioners complete it, not more reports, not more recommendations. Catalyst covers tagging and naming standards, monitor redesign and alert tuning, dashboard rationalisation, SLO setup, log and telemetry governance, security signal operations, and incident workflow improvements. Nothing gets added to scope without written authorisation.

Agreed backlog Delivery, not advice Tagging + monitors SLOs + governance

Best when: you know what's broken and need it delivered, not diagnosed again. Often follows a HealthScan.

Catalyst service detail →

Phase 3, Manage

Keep Datadog healthy and your team focused on shipping

Two ways to hand ongoing Datadog operations to Critical Cloud, ongoing platform management or full 24×7 cloud incident response with Datadog as the operational foundation.

Managed Datadog

Recurring monthly Datadog platform management. Critical Cloud runs the backlog- maintaining governance, improving signal quality, expanding product use, and evolving dashboards, SLOs, and alerting as the platform grows, so your team keeps building without the platform falling behind them.

Recurring engagement Platform governance Signal quality Continuous improvement

Best when: your Datadog environment grows every month and keeping it clean is nobody's primary job.

Managed Datadog service detail →

Critical Support

24×7 cloud incident management for AWS and Azure, with Datadog as the operational foundation. Critical Support is Critical Cloud's flagship recurring service, engineers on-call around the clock, incidents owned end-to-end, and monthly improvement engineering delivered alongside the operational work. Every alert, runbook, and escalation path is built on Datadog.

24×7 incident management AWS + Azure Datadog-native Improvement engineering

Best when: you need continuous operational responsibility, not just tooling management.

Critical Support, full service detail →

Accelerators

One Datadog capability. Four weeks. A working implementation.

Eight fixed-scope, four-week deliveries, each targeting a specific Datadog capability area and producing a working implementation, not a report. Pick the one that matches your highest-priority gap right now.

Infrastructure Observability

Core visibility across infra, apps, logs, and data. Operational dashboard and monitor pack delivered.

Code Security

Security insight inside engineering workflows. Findings baseline, ownership model, remediation backlog.

Cloud Security

Cloud posture, identity risk, and workload security operational. Prioritised findings and ownership model.

Threat Management

Detections, investigations, and response workflows made operational. Live detection set on delivery.

Digital Experience

Frontend and backend customer-impact visibility. Critical journey monitors and DEX dashboards.

Software Delivery

Build, test, release, and dev-quality signals unified. Delivery dashboards and hotspot identification.

Service Management

Alerts to coordinated incidents, fast. First live incident workflow and routing model on delivery.

AI Observability

LLM and AI app performance, cost, quality, and safety visible. AI dashboard pack and first alert pack.

Each Accelerator is fixed-scope and delivered in four weeks, working implementation plus handover artefacts plus a next-step recommendation. See all Accelerators in detail →

Choosing the right service

Match your situation to the service designed for it. Most engagements follow a natural path- FETCH or LaunchPad to get live, HealthScan to assess, Catalyst to improve, Managed Datadog or Critical Support to operate.

Your situation	Start here
Evaluating Datadog, want to prove value before committing	FETCH™
Just purchased Datadog, early blockers, noisy alerts, dashboards don't work	HyperCare™
Need a full rollout but don't have the internal capacity to run it properly	LaunchPad™
Already on Datadog, need evidence of what's broken before allocating budget	HealthScan™
Know what's wrong with the Datadog setup, need it fixed, not diagnosed again	Catalyst
Want to operate Datadog month-to-month without building an in-house platform team	Managed Datadog
Need 24×7 operational coverage, incidents owned, infrastructure managed	Critical Support
One specific capability area needs delivering in four weeks	An Accelerator

Not sure? Talk to us, we'll tell you honestly which service fits your situation and what the simplest next step is.

In brief

Common questions, answered directly

The questions UK teams ask before they pick a Datadog service.

Who provides Datadog services in the UK?

Critical Cloud, from Cardiff, London and Dublin: a Datadog Advanced Partner and the world's first Powered by Datadog accredited MSP.

Critical Cloud, from Cardiff, London and Dublin. Critical Cloud is a Datadog Advanced Partner and the world's first Powered by Datadog accredited MSP, the accreditation Datadog awards only to providers whose managed service is operationally built on the platform. Premier is a higher tier than Advanced in Datadog's standard partner network, so it is the accreditation rather than the tier that distinguishes us. Every service in this catalogue is delivered by UK-based certified engineers who run Datadog in production every day, on AWS and Azure, under a UK contractual base. Full detail on the UK Datadog partner page.

Which Datadog service should we start with?

Mid-trial, FETCH. Rolling out, LaunchPad. Newly live, HyperCare. Already running it, HealthScan then Catalyst. Handing it over, Managed Datadog or Critical Support.

It depends where you are. Mid-trial, start with FETCH. Buying Datadog and planning a rollout, start with LaunchPad. Recently live and drowning in alerts, start with HyperCare. Already running Datadog but unsure what is wrong with it, start with a HealthScan and then Catalyst to deliver the fixes. Wanting someone else to run it from here, start with Managed Datadog or Critical Support. If none of those obviously fits, a short scoping call will settle it faster than a form.

Can you take over a Datadog deployment another partner implemented?

Yes. Usually HealthScan first to assess it independently, Catalyst to work the backlog, then Managed Datadog or Critical Support to operate it.

Yes, and it is one of the most common ways engagements start. We usually begin with a HealthScan: an independent, read-only assessment of the existing deployment covering coverage gaps, tagging, monitor quality, alert noise and cost drivers, delivered in one to two weeks. Catalyst then works through the resulting backlog, and Managed Datadog or Critical Support takes on ongoing operations. You keep ownership of your own Datadog organisation throughout. We work inside it, not around it.

What is the difference between Managed Datadog and Critical Support?

Managed Datadog runs the platform. Critical Support runs the incidents, 24x7. Many customers take both.

Managed Datadog is platform operations: we own the Datadog backlog, hold tagging, dashboards, monitors and SLOs to standard, improve signal quality and keep cost drivers visible month to month. Critical Support is cloud incident response: 24×7 cover where our engineers own alerts, triage and escalation across your infrastructure, with Datadog embedded in every workflow. Teams who want the platform kept clean take the first. Teams who want someone accountable at three in the morning take the second. Plenty of customers take both.

What do Critical Cloud's Datadog services cost?

Datadog licensing is billed by Datadog on usage. Our services are either fixed-scope engagements or a monthly subscription. We scope rather than publish rate cards.

Two costs are involved and they are billed separately. Datadog platform licensing comes from Datadog and is driven by usage: hosts, logs, custom metrics, traces and the products you enable. Critical Cloud's own services are either fixed-scope, fixed-price engagements of a defined duration, such as the four-week Accelerators, or a monthly recurring subscription in the case of Managed Datadog and Critical Support. We do not publish rate cards, because scope varies too much for a published number to mean anything. Describe the estate and we will scope it: talk to us.

What a good Datadog partner looks like

Five principles that guide every Critical Cloud engagement, whether a two-week HealthScan, a Launchpad rollout, or a long-running Managed Datadog relationship.

Transparency

You keep access to your data, dashboards, and decisions at every stage. Nothing is hidden or locked away. Your Datadog environment is always yours to inspect.

Ownership

Approved backlog items are completed, not handed back half-finished. We own the delivery, not just the advice.

Collaboration

Platform, ops, development, and security work from one shared plan, not separate workstreams. Datadog delivers its full value when context is shared.

Enablement

Better standards, templates, and knowledge remain after every engagement. Your team gets stronger, not more dependent on Critical Cloud.

Integration

Datadog work is tied to reliability, security, performance, and cost outcomes- not abstract platform activity or adoption metrics.

The partner behind the services

Critical Cloud is the world's first Powered by Datadog accredited MSP and a Datadog Advanced Partner. Every service in this catalogue is delivered by engineers who run Datadog in production every day, not by consultants who configure it and leave.

UK partner credentials EMEA coverage

Not sure where to start?

The most common pattern: a HealthScan first (understand what's actually broken), followed by Catalyst (deliver the fixes), with Managed Datadog or Critical Support for ongoing operations. But every situation is different, talk to us and we'll give you an honest recommendation in the first conversation.

Datadog expertise overview

Ready to talk through which service fits?

Tell us where you are in the Datadog journey, we'll recommend the right service and be honest about what the simplest next step actually is.

Talk to us Partner page

Every phase of the Datadog journey,from first trial to always-on operations.