HyperCare™
Post-go-live support. The two-week sprint after Datadog purchase that fixes misconfigurations, tunes alerts, and builds dashboards that reflect the actual system, before early adopters lose confidence.
HyperCare service detail →Adopt, FETCH™
Datadog trial enablement
that proves value before you commit.
You're evaluating Datadog. The trial gives you access to the platform but not the expertise to show what it can do in your actual environment. Most trials end with agents installed and generic dashboards, not genuine signal about whether Datadog solves the problems you're evaluating it for. FETCH changes that.
Critical Cloud engineers work alongside your team during the trial, configuring integrations, validating telemetry quality, and building dashboards that reflect how your platform actually behaves. FETCH is complimentary.
Free
Complimentary service
Trial
During your Datadog trial
Adopt
Phase one of the journey
Expert-led
Critical Cloud engineers alongside your team
Quick facts
PhaseAdopt
DurationDuring your Datadog trial
CostComplimentary
AccessDatadog admin access, no cloud infrastructure credentials
Best whenActively evaluating Datadog and want expert hands during the trial
What comes next
- Purchase Datadog → HyperCare™ for post-go-live support
- Need a full rollout → LaunchPad™ for managed implementation
The problem
Most Datadog trials end without conviction
Agents get installed. A few default dashboards appear. The trial team looks at some metrics, doesn't see anything immediately useful, and the evaluation ends without a clear answer about whether Datadog solves the problem it was brought in for.
- Instrumentation is incomplete, key services aren't covered, telemetry quality is poor, or the data doesn't match how the platform actually works
- Dashboards are generic, the out-of-the-box views don't reflect the architecture or operational concerns the team actually cares about
- The trial team spends evaluation time on setup instead of evaluation, configuration work crowds out the actual signal-quality assessment
- Cost guardrails aren't in place, the trial runs up against usage limits without generating useful signal, or unexpected costs appear
The consequence is an inconclusive evaluation: the buyer can't commit because they haven't seen Datadog working in their environment at the standard it's capable of. The trial window closes, the decision is deferred, and the observability problems that prompted the evaluation in the first place continue.
FETCH is designed to prevent this. Critical Cloud engineers ensure that a Datadog trial generates the signal quality needed for a confident decision, not just installed agents.
What it is
Expert-led trial setup, configured to your environment
FETCH is a structured trial enablement engagement. Critical Cloud engineers work alongside your team during the trial period to ensure the setup reflects what Datadog is actually capable of, not what a default installation looks like.
Integration setup and agent configuration
The right agents, in the right places, with appropriate configuration for your infrastructure, AWS, Azure, containers, services. Coverage that matches your actual environment.
Telemetry validation
Confirming that the data coming into Datadog is accurate, complete, and structured correctly. Identifying gaps and mismatches before they skew the evaluation.
Early dashboards and monitors
Operational dashboards built around your actual services and architecture, not the generic out-of-the-box views. Monitors that alert on things that matter to your team.
Cost guardrails
Usage scoping to prevent the trial from running into unexpected cost limits, ensuring the evaluation window produces useful signal without hitting capacity ceilings.
End-of-trial review
A structured review at the end of the trial: what's working, what isn't, what coverage gaps remain, and a clear-eyed assessment of Datadog's fit for your environment.
Guided adoption plan
A recommended path forward based on what we've seen during the trial, whether that's HyperCare for post-purchase support, LaunchPad for a managed rollout, or something else.
Outcomes
A trial that answers the question it was supposed to answer
What FETCH produces by the end of the trial window.
- Real evidence of Datadog's value in your environment, not a vendor demo, not default dashboards, but signal quality from your actual infrastructure and services
- Integrations working correctly from the start, the foundation that doesn't need rebuilding after purchase
- A team that has seen Datadog working properly and can make an informed decision about whether to commit
- Cost guardrails in place, the trial runs cleanly without surprise usage limits
- An adoption plan that reflects the actual environment, not a generic implementation guide, but a specific recommendation for next steps
- A clear path to the next phase, whether that's HyperCare, LaunchPad, or a different route based on what the trial revealed
FAQ
Questions about how FETCH works.
Is FETCH completely free?
Yes. FETCH is complimentary, there is no charge. It's how Critical Cloud ensures that buyers evaluating Datadog do so with expert support rather than on their own. The only commitment is your team's time during the trial window.
What access does Critical Cloud need for FETCH?
Datadog administrative access, no cloud credentials required. Critical Cloud engineers need Datadog admin access to configure integrations, validate telemetry quality, and build dashboards against your actual environment. No AWS, Azure, or source-control access is needed. You retain full control of your credentials and infrastructure throughout the trial.
What happens at the end of the FETCH engagement?
FETCH closes with an end-of-trial review: what's been configured, what telemetry is working, where the gaps are, and a recommended adoption plan. That plan typically points toward HyperCare (for post-go-live support after purchase) or LaunchPad (for a fully managed rollout) depending on your situation and scale.
Can FETCH be used outside an active Datadog trial?
FETCH is designed for teams actively in a Datadog trial window. If you've already purchased Datadog and need post-go-live support, HyperCare is the right service. If you need a full managed implementation, LaunchPad is the better fit.
What comes after FETCH
The natural paths from a successful trial.
LaunchPad™
Fully managed Datadog implementation. If the trial reveals that the team needs a structured, end-to-end rollout rather than ad hoc setup, LaunchPad delivers it, Assess, Pilot, Scale.
LaunchPad service detail →UK Datadog partner
Critical Cloud is the world's first Powered by Datadog accredited MSP. FETCH is delivered by the same engineers who run Datadog in production every day.
Partner credentials →Start your Datadog trial with expert support
FETCH is complimentary. If your team is evaluating Datadog, get in touch and we'll arrange structured trial support from Critical Cloud engineers.