Cloud managed services
and Datadog, for AWS.
Critical Cloud is an AWS Partner and the world's first Powered by Datadog accredited MSP. We operate AWS environments 24×7 using AWS-native tooling and Datadog full-stack observability, from first instrumentation through to ongoing managed operations.
Managed AWS operations, at the right level for your stage
Three service tiers covering every AWS environment. All include a 15-minute SEV-1 response time and Datadog-native observability.
Critical Support for AWS
24×7 SRE-led incident management plus monthly improvement engineering across reliability, security, cost, performance, automation, and governance. Operates your AWS environment end-to-end using CloudWatch, GuardDuty, Cost Explorer, and Datadog together.
Critical Support for AWS →Critical Support Lite
The same SRE-driven, Datadog-native model sized for single-cloud AWS environments and earlier-stage teams. Out-of-hours incident protection and a monthly engineering allocation that grows with you.
Critical Support Lite →Critical Response
Incident-response-only cover for AWS. No proactive engineering — rapid detection, escalation, and recovery in the coverage window you choose. For teams who handle day-to-day operations but need reliable on-call backup.
Critical Response →Datadog for AWS, from first trial to ongoing management
Whether you're evaluating Datadog for your AWS environment, running a rollout, or looking to improve an existing deployment, we have a service shaped to your stage.
FETCH
Complimentary Datadog trial enablement. We instrument your AWS environment, build early dashboards and monitors, and give you a guided adoption plan — so your trial proves value before you commit.
FETCH trial enablement →LaunchPad
Fully managed Datadog rollout across your AWS estate. Tagging standards, dashboards, SLOs, alerting, and team onboarding across three structured phases — built right the first time.
LaunchPad implementation →HyperCare
A two-week intensive sprint after Datadog goes live on AWS. Fix misconfigurations, tune noisy alerts, build dashboards that actually work — before early issues undermine adoption.
HyperCare post go-live →Catalyst
Already running Datadog on AWS but not getting full value? Catalyst delivers agreed improvements — log strategy, alert noise reduction, cost control, coverage gaps — by engineers who complete the work, not just recommend it.
Catalyst improvement engineering →Managed Datadog
Recurring monthly management of your Datadog platform on AWS. Configuration governance, signal quality, cost optimisation, and continuous improvement — so your team keeps building instead of babysitting the observability layer.
Managed Datadog →HealthScan
Independent health check of your existing Datadog setup on AWS. Read-only access, scored across coverage, signal quality, alert hygiene, and cost. Delivers a prioritised improvement backlog with evidence.
HealthScan assessment →AWS-native tooling, unified through Datadog
We use AWS's own observability, security, and cost tools alongside Datadog for complete cross-service visibility. Not a proprietary layer on top — the platform's own capabilities, properly configured and actively managed.
Amazon CloudWatch
Metrics, logs, and alarms across EC2, ECS, EKS, Lambda, and RDS
AWS X-Ray
Distributed tracing for microservices and serverless workloads
Amazon GuardDuty
Threat detection across accounts, workloads, and S3
AWS Security Hub
Centralised security posture and compliance findings
IAM Access Analyzer
Identifies unintended access and least-privilege drift
Cost Explorer & CUR
Spend attribution, rightsizing, and savings plan analysis
Compute Optimizer
ML-driven rightsizing recommendations for EC2, ECS, Lambda
AWS Systems Manager
Operational runbooks, patch management, and session access
AWS Backup
Centralised backup policy and recovery point management
Control Tower & Organizations
Multi-account governance, hub-and-spoke account structures
Well-Architected
Improvement engineering aligned to the AWS WAF pillars
Datadog
Unified observability across all of the above — infra, APM, logs, security, cost
Running AWS and want to talk?
Tell us about your AWS environment — scale, cloud accounts, on-call model, and what's keeping you up at night. We'll map the right service.