Case study · Sport and media · Critical Support
Recurring production alert fixed at the root for a sports digital studio
A UK digital studio running websites and apps for a national sport has its AWS estate watched 24x7, with a recurring production alert fixed at its root cause.
At a glance
24x7
incident management
15-minute
response target for critical incidents
AI-assisted
root-cause fix for a recurring production alert
Sport and digital mediaUKAWSAmazon ECSDatadogManaged service
01
The challenge
The challenge
Websites for a national sport see traffic peak around fixtures, announcements and new content, and production alerts can arrive at any hour. Having moved onto a modern AWS platform with Datadog observability, the studio chose 24x7 Critical Support so its engineers could keep building while specialists watched production and kept the platform improving.
02
What we did
What we did
- Provided 24x7 incident management, with a 15-minute response target for the most critical incidents.
- Used Datadog's AI-assisted investigation to trace a recurring production alert to its cause.
- Strengthened security on a key public site.
- Retuned out-of-hours alerts so on-call time goes on real issues.
- Planned improvements with the studio's team every fortnight.
03
The outcome
The outcome
- Production watched 24x7, with problems resolved quickly and follow-up work to prevent repeats.
- A recurring production alert fixed at its root cause, and the alerts stopped.
- A key public site that passed its payment card compliance scan.
- Quieter, more meaningful out-of-hours alerting.
- Improvements planned around the studio's priorities.
This case study is anonymised, so the customer is not named.
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