Critical Support for AWS
24x7 managed operations, AWS-native tooling, Datadog observability.
Critical Support for AWS is a 24x7 managed service for tech-led SMBs on Amazon Web Services. We combine Datadog full-stack observability with AWS-native tooling, CloudWatch, GuardDuty, Cost Explorer, and more, delivering both incident management and monthly improvement engineering in one service.
Combined with Datadog across infra, APM, logs, security signals, and cost.
Operating AWS with the platform's own tools plus Datadog
We use AWS's own observability, security, and cost tools, complemented by Datadog for unified cross-service visibility.
Amazon CloudWatch
Metrics, logs, and alarms across EC2, ECS, EKS, Lambda, and RDS
AWS X-Ray
Distributed tracing for microservices and serverless workloads
Amazon GuardDuty
Threat detection across accounts, workloads, and S3
AWS Security Hub
Centralised security posture and compliance findings
IAM Access Analyzer
Identifies unintended access and least-privilege drift
Cost Explorer & CUR
Spend attribution, rightsizing, and savings plan analysis
Compute Optimizer
ML-driven rightsizing recommendations for EC2, ECS, Lambda
AWS Systems Manager
Operational runbooks, patch management, and session access
AWS Backup
Centralised backup policy and recovery point management
Auto Scaling & Well-Architected
Capacity planning, scaling policies, and WAF review inputs
The same 24x7 service, through an AWS lens
Critical Support for AWS is the same flagship service applied to AWS environments with full use of the platform's native capabilities.
- EC2, ECS, EKS, Lambda, managed and monitored across your account estate with Datadog + CloudWatch for unified visibility
- GuardDuty and Security Hub, threat signals triaged and escalated within contracted response times
- Cost Explorer and Compute Optimizer, rightsizing and savings plan recommendations in monthly improvement work
- Terraform and AWS Systems Manager, IaC and runbook automation for repeatable, auditable changes
- Well-Architected reviews, improvement engineering draws on the AWS WAF to prioritise what to fix and why
- Multi-account landing zones, we operate across hub-and-spoke account structures, Control Tower, and AWS Organizations
Part of the trust layer for AI operations. How we operate the trust layer →
AWS managed services, powered by Datadog.
Tell us about your AWS environment and we'll recommend the right Critical Support plan.