Critical Cloud was built for tech-led companies who need expert cloud support without vendor lock-in, outdated tooling, or ticketing delays. We combine AI-powered automation with real engineers to deliver fast, transparent, and flexible support across AWS, Azure, and hybrid environments.

Traditional MSPs take control, resell your cloud, and add overhead. We support your environment without changing how you work. You can keep control of billing, vendors, and infrastructure if you want. We can plug in where needed and stay transparent from start to finish.

Unlike providers who only respond when things break, we embed continuous improvement into our support. Every incident is a chance to harden your setup, and every engagement includes proactive engineering to make your cloud faster, safer, and more efficient.

We use AI-augmented monitoring and smart alerting to cut through noise and detect real issues earlier. Our globally distributed team means you're not waiting for “business hours” or rotating helpdesk staff, you get a direct response from someone who knows your setup.

Every customer is assigned named engineers who stay with you throughout the engagement. That means deeper context, faster problem-solving, and real partnerships, not generic handoffs between anonymous support staff.

Already have in-house DevOps or engineering? Great. We integrate as an extension of your team, offering on-demand expertise, burst capacity, or after-hours coverage, all without stepping on toes or disrupting workflows.

We don’t just wait for incidents to happen. We use our AIM (Augmented Intelligence Model) to spot risks before they become issues. When something does go wrong, we respond fast and we improve the system so it doesn’t happen again.

We never own or resell your cloud. You keep full control over infrastructure, billing, and vendor relationships. Our job is to support your architecture, not take it over.

We apply SRE principles like SLIs, SLOs, and resilience engineering to help you scale without sacrificing performance, uptime, or cost control. Whether you’re preparing for rapid growth or hardening your platform, we’ve got the tools and experience to support it.

Work with Critical Cloud if you're tired of slow ticket queues, inflexible MSP contracts, or stretched internal teams. We give you named engineers, fast response, and a flexible model that adapts to your needs, whether you're scaling a SaaS platform, cutting cloud spend, or improving reliability. We don’t sell licenses or lock you in. We just run great cloud infrastructure, the way you would if you had more time.