Critical Support
Proactive improvement engineering and 24/7 incident management.
What Critical Support Delivers
Critical Support gives you a structured way to reduce risk, improve performance, and respond to incidents.
With a engineering team who fix what’s breaking, improve what matters and help you operate with confidence.
Why Teams Call Us In
1
The Cloud Gets Messy, Fast
Over time, misconfigurations, waste, and performance issues build up. We clean up the mess and prevent the next one.
2
Your Team Is Stretched Thin
Your engineers want to ship features, not chase alerts or fight fires. We take on the ops burden with real engineering support.
3
Compliance Keeps Moving
Audits, risks, and obligations don’t wait. We help you meet them with automation, structure, and clarity.
Plans & Pricing
- Core
- £3,999/mo.
- £5,200/mo.
Best for businesses needing foundational cloud reliability, security, and cost efficiency.
- Get Started
- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 8 hrs./mo. improvement engineering
- 8 callouts / month
- Single-Cloud Support
- Single-App Support
- Infrastructure Assessments
- Standard Observability Setup
- Security & Compliance Hardening
- Cost Optimisation Reviews
- Root Cause Analysis (RCA)
- Defined Escalation Workflows
- Get Started
- MOST POPULAR
- Standard
- £5,999/mo.
- £7,800/mo.
Best for growing businesses needing automation, multi-cloud support, and improved security.
- Get Started
- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 16 hrs./mo. improvement engineering
- 8 callouts / month
- Multi-Cloud Support
- Multi-App Support
- Self-Healing Automation
- Cost Anomaly Detection
- Compliance Tracking
- Custom Observability Dashboards
- Enhanced RCA & Escalations
- Optimised Incident Response
- Get Started
- Advanced
- £8,999/mo.
- £11,700/mo.
Best for tech-driven companies needing AI-driven reliability, automation, and full-stack efficiency.
- Get Started
- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 24 hrs./mo. improvement engineering
- Multi-Cloud Support
- Multi-App Support
- AI-Driven Scaling
- Predictive Automation
- Policy-Driven Governance
- Chaos Engineering
- Strategic Planning Sessions
- Advanced Cost & Security Optimisation
- Full Cloud Resilience Testing
- Get Started
Built for scaling teams
Critical Support is built for modern, tech-led SMBs that run cloud-native apps and platforms — teams who need engineering outcomes, not generic support.
How We Help
Incident Management, 24/7
We respond fast when things go wrong — diagnosing, resolving, and learning from every incident.
Improvement Engineering
We identify and fix underlying issues across reliability, security, cost, and performance — before they impact your users.
Built-In Governance
From access controls to automation guardrails, we help you meet standards without slowing down your roadmap.