Fast, expert-led cloud incident management. 24/7.
What Critical Response Delivers
Critical Response gives you 24/7 access to real cloud engineers ready to detect, respond, and recover fast.
Plans & Pricing
- Daytime
- £999/mo.
- £1,300/mo.
Best for businesses needing reliable, rapid incident resolution during working hours.
- Get Started
- FEATURES:
- 09:00–17:00
- Local Business Hours
- 30 minute response
- 2 hour recovery target
- SEV-1 incident severity only
- 6 hrs./mo. recovery engineering
- No callouts
- Your choice of monitoring tools
- 1 x endpoint monitoring
- Standard monitoring dashboards
- Basic Root Cause Analysis (RCA)
- Standard runbooks
- £1,000 one-time onboarding fee
- Get Started
- MOST POPULAR
- Evenings & Weekends
- £1,999/mo.
- £2,600/mo.
Best for businesses needing reliable after-hours coverage to minimise disruptions when internal teams are offline.
- Get Started
- FEATURES:
- 17:00 - 09:00
- 24/7 on weekends
- 30 minute response
- 90 minute recovery target
- SEV-1 & SEV-2 covered
- 12 hrs./mo. recovery engineering
- 4 callouts / month
- Your choice of monitoring tools
- 2 x endpoint monitoring
- Standard monitoring dashboards
- Basic Root Cause Analysis (RCA)
- Standard runbooks
- £1,500 one-time onboarding fee
- Get Started
- 24/7
- £2,999/mo.
- £3,900/mo.
Best for businesses needing immediate action, rapid resolution, and continuous protection for mission-critical cloud environments.
- Get Started
- FEATURES:
- 24/7
- 365 days
- 15 minute response
- 60 minute recovery target
- SEV-1 & SEV-2 covered
- 18 hrs./mo. recovery engineering
- 8 callouts / month
- Your choice of monitoring tools
- 5 x endpoint monitoring
- Customised monitoring dashboards
- Full postmortem analysis
- Customised runbooks
- £2,000 one-time onboarding fee
- Get Started
What You Get
Around-the-Clock Coverage
24/7 cloud incident management
Slack-first collaboration
No tickets, no handoffs, no waiting
Real Engineers, Real Context
Direct access to experienced engineers
Human-in-the-loop action and recovery
Engineers who know your stack
Smarter, Faster Resolution
AI-augmented diagnostics and event detection
Clear runbooks and recovery workflows
Post-incident insight and knowledge sharing
Limited Visibility. Too Much Complexity.
Cloud gives you power. And complexity.
Logs off by default. Dashboards everywhere. Alerts you learn to ignore.
Modern teams struggle with fragmented monitoring across AWS, Azure, and PaaS platforms. You’re not missing tools. You're missing time, clarity, and signal.
When you can’t answer “Why did this happen?” you're flying blind.
The result: slower detection, longer outages, less confidence.
You Can’t Respond If You’re Not Resourced.
You know what to do. But when an incident hits, the clock is ticking and you're short on people.
Most scaling teams don’t have 24/7 coverage or a dedicated response team. You might have strong engineers, but incident management is a different skill set needing triage, analysis, and fast, decisive action.
Many businesses don't have a full plan. And even if you do, it rarely matches the complexity of your cloud stack.
If you've ever dropped everything to fight an outage or found out from your customers first, you've felt the gap.
It’s not about effort. It’s about capacity. That’s where smarter support makes the difference.
Security and Compliance Feel Like a Moving Target
Security and compliance move faster than most teams can keep up.
From GDPR to PCI DSS, expectations are rising while cloud platforms leave the hard parts to you. AWS and Azure secure the infrastructure, but data, access, config, and audit? That’s still on you.
The shared responsibility model sounds simple, but in practice, it’s anything but. Many SMBs aren't sure where the lines are, and that uncertainty creates real risk.
Audits, incidents, due diligence. They all demand clarity and instead of building resilience, your team is stuck ticking boxes.
You shouldn’t need to be a compliance expert to run a secure cloud. But without the right support, that's exactly the role you end up playing.
