24/7 cloud incident response. Faster recovery, less downtime.

Critical Response

Minimise downtime and recover faster with expert-led incident management, powered by advanced automation and intelligent insights.

Critical Response 24/7 Incident Management Service
Resolve outages, security incidents, and performance issues.

Your first line of defence against cloud disruptions.

When your cloud applications and services experience an outage, security breach, or performance degradation, every second counts. Critical Response ensures swift recovery, minimising downtime and business impact, no matter the cloud platform.

Critical Response is our 24/7 incident management service, designed to rapidly detect, triage, and resolve outages, security incidents, and performance issues across IaaS and PaaS environments.

It focuses exclusively on immediate recovery and resolution, ensuring minimal downtime and business impact. For businesses seeking ongoing cloud optimisation, proactive security, and cost management, Critical Support provides continuous improvement beyond incident response.

Expert-Led Detection, Human-Centric Resolution.

Key features of our 24/7 cloud incident response service.

Critical Cloud’s Augmented Intelligence Model (AIM) blends AI-driven insights with human expertise to enhance our cloud support.

Acting as a co-pilot to our engineers, AIM enables faster incident resolution, preventative issue detection, and intelligent automation with expert oversight.

It drives efficiency, cost savings, and resilience, reflecting our mission: “Human Expertise. AI Power.”

Real-Time Incident Detection & Response

Advanced automation continuously monitors for anomalies and potential threats, enabling real-time incident detection. Our engineers step in when complex decisions are required, ensuring precision in every response.

Automated Incident Triage & Prioritisation

Incidents are automatically assessed, prioritised, and categorised with intelligent insights, ensuring critical issues receive immediate attention while maintaining operational continuity.

Comprehensive Post-Incident Reviews

Comprehensive post-incident reviews with expert-led root cause analysis to prevent recurrence and improve cloud resilience.

Tailored Runbooks & Response Workflows

Tailored incident response runbooks and workflows designed around your unique cloud environment, with full transparency and collaboration.

Powered by intelligent insights, guided by experts.

The Critical Response workflow.

With Critical Response, you gain the confidence of knowing your cloud platform is protected. We handle the emergencies, so you can focus on growing your business.

From detection to resolution, every step is optimised for speed and precision, while keeping your team in control.

1

Real-Time Detection

Intelligent automation analyses logs, metrics, and events to detect anomalies instantly.

2

Automated incident triage

Incidents are categorised and prioritised based on severity, ensuring critical issues receive immediate attention.

3

Expert intervention

Our engineers manage escalation when complex decisions are required, guided by real-time data and insights.

4

Resolution & recovery

Automated remediation where possible, with manual oversight to ensure accuracy. Post-incident reviews help improve future responses.

Why choose Critical Response for cloud incident management?

Faster recovery, less downtime.

Experience faster detection, smarter responses, and improved recovery times with Critical Response. Our expert team, supported by intelligent automation, delivers rapid, effective incident management without taking control from your in-house team.

40% faster incident resolution

Reduce downtime with real-time detection and efficient triage, while maintaining full visibility over your environment.

24/7 cloud incident response

Round-the-clock support* ensures immediate action, no matter when incidents occur.

Improved cloud reliability

Continuous learning from every incident strengthens your infrastructure over time.

Pricing plans.

Flexible plans for every business.

Choose the right level of cloud incident management with simple, transparent pricing tailored to your business needs.

Daytime

from £850/mo

Provides essential support from 09:00 – 17:00 for cost-effective incident management.

Suitable for businesses that can tolerate some downtime with minimal impact.

Includes Azure Monitor or AWS CloudWatch with optional Datadog integration for rapid issue detection and alerting.

Afterhours

from £1,700/mo

Offers extended coverage from 17:00 – 09:00 for more reliable after-hours support.

Balances cost and service, covering SEV-1 and SEV-2 incidents.

Features Azure Monitor/AWS CloudWatch monitoring and a 30-minute human response time.

24/7

from £2,550/mo

Provides round-the-clock incident management with proactive monitoring.

Ideal for critical applications requiring immediate response and minimal downtime.

Features 15-minute human response time, full postmortem RCA (Root Cause Analysis) and fully customised runbooks.

Ready to take control of your cloud?

Explore our cloud support services

Critical Response

Reactive incident management featuring rapid detection and response, intelligent triage and swift recovery to help your team stay in control.

Critical Support

24/7 incident response plus proactive improvement engineering, operational health scoring and compliance & risk management.

Critical Care

Fractional SRE & DevOps teams for tech-lED SMBs provides scalable expertise without full-time headcount, keeping you in control.

Ready to strengthen your incident response?

Book a consultation to discuss our 24/7 cloud incident response service today.

Partner with Critical Cloud for expert incident management. Our team is here to advise which service is right for you.

Whether you’re looking for immediate support, long-term optimisation, or tailored response plans, we’re ready to help.

*This feature is only available in select plans. Please refer to the plan details for specific inclusions.