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KEEP IMPROVING your CLOUD Stack
Critical Response (Incident Management)
When things go wrong, we step in.
24/7 cloud incident response with fast triage, RCA, and service restoration.
What’s Included
Always-on support from engineers who know your stack.
We jump in when it matters most, restoring service quickly and preventing repeat issues.
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24/7 on-call incident support.
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Live Slack channel with named responders.
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Triage, containment, and recovery workflows.
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Root cause analysis (RCA) and recommendations.
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Post-incident reviews and backlog handoff.
A streamlined process to keep you online.
Your team stays focused while we keep the cloud steady.
1. Kickoff and Access Setup
We get secure access, learn your stack, and connect escalation paths.
2. Incident Monitoring
We proactively watch your monitoring alerts or respond to your team's signal.
3. Live Triage and Response
We step in immediately, contain issues, and work toward rapid service restoration.
4. RCA and Fix Path
We deliver a full root cause analysis and suggest long-term remediation steps.
5. Review and Improvement Loop
We feed incidents back into your improvement backlog or take action via Critical Support.
Ready FOR a SAFETY NET?
We respond fast, fix what broke, and help stop it happening again.
Real engineers, real time, always ready.