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KEEP IMPROVING your CLOUD Stack

Critical Support (Improvement Engineering)

Proactive cloud improvement on demand.

Expert engineering on standby to fix, refactor, and improve your stack week after week.
Ongoing engineering support to fix, refactor, and improve your cloud environment.
What’s Included
 

Hands-on help from engineers who know your cloud.

We work alongside your team to resolve issues, remove bottlenecks, and continuously improve your environment.

  • Live Slack access to named engineers.
  • Backlog triage and refactoring tasks.
  • Monitoring and observability improvements.
  • Infra tweaks and IaC fixes.
  • Small projects delivered without ticket pain.

A streamlined process to keep you moving forward.

You stay fast. We handle the cloud grunt work.

1. Kickoff and Context
We onboard your environment and align on goals and pain points.

2. Shared Channel Setup
You get real-time access to Critical Cloud engineers through Slack or Teams.

3. Weekly Improvement Cycles
We pick up fixes, cleanups, and improvements in weekly sprints based on your priority.

4. Live Progress and Feedback
You see progress in real time, can reprioritize quickly, and avoid long ticket queues.

5. Monthly Review
We share what’s been improved, what’s next, and insights gained along the way.

Ready FOR ONGOING IMPROVEMENT?

Your team builds. We improve the cloud around them.

Fast, responsive, human-led support that delivers.

Start Critical Support