Shift from reactive firefighting to proactive cloud optimisation.
Critical Support provides proactive, 24/7 cloud support for small and medium tech-led businesses.
It’s powered by Critical Cloud’s Augmented Intelligence Model (AIM), which blends AI-driven insights with expert engineering to enhance reliability, security, and performance.
Unlike traditional MSPs, Critical Support empowers your team without taking over your cloud environment. Instead, it gives your team full control over your cloud while providing expert support when and where you need it.
With Critical Support, you’ll experience fewer outages, faster recovery times, and improved cloud efficiency, not just through incident response, but through proactive improvement engineering. Unlike Critical Response, which focuses on incident management, Critical Support helps businesses enhance reliability, security, performance, and cost efficiency over time.
Ensure seamless customer experiences with proactive cloud support.
We combine real-time AI insights with expert intelligent cloud management and 24/7 intervention - to prevent issues before they happen.
In today’s fast-paced digital world, downtime isn’t just disruptive. It’s costly.
Unplanned downtime, performance bottlenecks, and security vulnerabilities can disrupt customer interactions and impact revenue. Critical Support actively monitors, optimises, and strengthens your cloud environment to prevent disruptions before they affect end users.
Our AI-driven insights detect early warning signs of service degradation, while our expert engineers implement preemptive optimisations to maintain high availability and performance. Whether it's reducing latency, scaling resources intelligently, or automating security enforcement, we ensure your cloud infrastructure consistently delivers fast, reliable, and secure digital experiences for your customers, day or night.
Our Augmented Intelligence Model (AIM) provides predictive insights and automated workflows, but it’s our SREs who apply context, adapt strategies, and make decisions when it matters most. Acting as a co-pilot to our engineers, AIM enables faster incident resolution, proactive issue detection, and intelligent automation with expert oversight. It drives efficiency, cost savings, and resilience, reflecting our mission: “Human Expertise. AI Power.”