Pricing That Fits How You Build
Critical Response
Incident Management only. (fast, reactive)
- Daytime
- £999/mo.
- £1,300/mo.
Best for businesses needing reliable, rapid incident resolution during working hours.
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- FEATURES:
- 09:00–17:00
- Local Business Hours
- 30 minute response
- 2 hour recovery target
- SEV-1 incident severity only
- 6 hrs./mo. recovery engineering
- No callouts
- Your choice of monitoring tools
- 1 x endpoint monitoring
- Standard monitoring dashboards
- Basic Root Cause Analysis (RCA)
- Standard runbooks
- £1,000 one-time onboarding fee
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- MOST POPULAR
- Evenings & Weekends
- £1,999/mo.
- £2,600/mo.
Best for businesses needing reliable after-hours coverage to minimise disruptions when internal teams are offline.
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- FEATURES:
- 17:00 - 09:00
- 24/7 on weekends
- 30 minute response
- 90 minute recovery target
- SEV-1 & SEV-2 covered
- 12 hrs./mo. recovery engineering
- 4 callouts / month
- Your choice of monitoring tools
- 2 x endpoint monitoring
- Standard monitoring dashboards
- Basic Root Cause Analysis (RCA)
- Standard runbooks
- £1,500 one-time onboarding fee
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- 24/7
- £2,999/mo.
- £3,900/mo.
Best for businesses needing immediate action, rapid resolution, and continuous protection for mission-critical cloud environments.
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- FEATURES:
- 24/7
- 365 days
- 15 minute response
- 60 minute recovery target
- SEV-1 & SEV-2 covered
- 18 hrs./mo. recovery engineering
- 8 callouts / month
- Your choice of monitoring tools
- 5 x endpoint monitoring
- Customised monitoring dashboards
- Full postmortem analysis
- Customised runbooks
- £2,000 one-time onboarding fee
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Critical Support
Incident Management + Improvement Engineering.
- Core
- £3,999/mo.
- £5,200/mo.
Best for businesses needing foundational cloud reliability, security, and cost efficiency.
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- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 8 hrs./mo. improvement engineering
- 8 callouts / month
- Single-Cloud Support
- Single-App Support
- Infrastructure Assessments
- Standard Observability Setup
- Security & Compliance Hardening
- Cost Optimisation Reviews
- Root Cause Analysis (RCA)
- Defined Escalation Workflows
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- MOST POPULAR
- Standard
- £5,999/mo.
- £7,800/mo.
Best for growing businesses needing automation, multi-cloud support, and improved security.
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- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 16 hrs./mo. improvement engineering
- 8 callouts / month
- Multi-Cloud Support
- Multi-App Support
- Self-Healing Automation
- Cost Anomaly Detection
- Compliance Tracking
- Custom Observability Dashboards
- Enhanced RCA & Escalations
- Optimised Incident Response
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- Advanced
- £8,999/mo.
- £11,700/mo.
Best for tech-driven companies needing AI-driven reliability, automation, and full-stack efficiency.
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- FEATURES:
- 24/7 Incident Management
- 15 minute incident response
- 18 hrs./mo. recovery engineering
- 24 hrs./mo. improvement engineering
- Multi-Cloud Support
- Multi-App Support
- AI-Driven Scaling
- Predictive Automation
- Policy-Driven Governance
- Chaos Engineering
- Strategic Planning Sessions
- Advanced Cost & Security Optimisation
- Full Cloud Resilience Testing
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