Pricing That Fits How You Build

Critical Response

Incident Management only. (fast, reactive)

  • Daytime
  • £999/mo.
  • £1,300/mo.

  • Best for businesses needing reliable, rapid incident resolution during working hours.

  • Get Started
  • FEATURES:
  • 09:00–17:00
  • Local Business Hours
  • 30 minute response
  • 2 hour recovery target
  • SEV-1 incident severity only
  • 6 hrs./mo. recovery engineering
  • No callouts
  • Your choice of monitoring tools
  • 1 x endpoint monitoring
  • Standard monitoring dashboards
  • Basic Root Cause Analysis (RCA)
  • Standard runbooks
  • £1,000 one-time onboarding fee
  • Get Started
  • 24/7
  • £2,999/mo.
  • £3,900/mo.

  • Best for businesses needing immediate action, rapid resolution, and continuous protection for mission-critical cloud environments.

  • Get Started
  • FEATURES:
  • 24/7
  • 365 days
  • 15 minute response
  • 60 minute recovery target
  • SEV-1 & SEV-2 covered
  • 18 hrs./mo. recovery engineering
  • 8 callouts / month
  • Your choice of monitoring tools
  • 5 x endpoint monitoring
  • Customised monitoring dashboards
  • Full postmortem analysis
  • Customised runbooks
  • £2,000 one-time onboarding fee
  • Get Started

Critical Support

Incident Management + Improvement Engineering.

  • Core
  • £3,999/mo.
  • £5,200/mo.

  • Best for businesses needing foundational cloud reliability, security, and cost efficiency.

  • Get Started
  • FEATURES:
  • 24/7 Incident Management
  • 15 minute incident response
  • 18 hrs./mo. recovery engineering
  • 8 hrs./mo. improvement engineering
  • 8 callouts / month
  • Single-Cloud Support
  • Single-App Support
  • Infrastructure Assessments
  • Standard Observability Setup
  • Security & Compliance Hardening
  • Cost Optimisation Reviews
  • Root Cause Analysis (RCA)
  • Defined Escalation Workflows
  • Get Started
  • Advanced
  • £8,999/mo.
  • £11,700/mo.

  • Best for tech-driven companies needing AI-driven reliability, automation, and full-stack efficiency.

  • Get Started
  • FEATURES:
  • 24/7 Incident Management
  • 15 minute incident response
  • 18 hrs./mo. recovery engineering
  • 24 hrs./mo. improvement engineering
  • Multi-Cloud Support
  • Multi-App Support
  • AI-Driven Scaling
  • Predictive Automation
  • Policy-Driven Governance
  • Chaos Engineering
  • Strategic Planning Sessions
  • Advanced Cost & Security Optimisation
  • Full Cloud Resilience Testing
  • Get Started

Frequently Asked Questions

 

 

Every plan includes real-time support, AI-augmented tooling, and human-in-the-loop engineering. You choose your response hours, coverage level, and improvement support — and only pay for what you use. No bundled fluff, no hidden fees.

 

We offer month-to-month plans with clear pricing. If your needs change, you can scale up, down, or out without penalties or complicated renegotiations. We earn trust through results, not contracts.

Our Critical Engineering add-on gives you access to fractional SRE and DevOps expertise, ideal for migrations, infra reviews, or automation work. You only pay for what you use, and you can spin it up anytime.

Yes. We support AWS, Azure, GCP, and hybrid/on-prem environments. Our engineers are experienced across multi-cloud and complex architectures, so we meet you where you are, not where a vendor wants you to be.

Absolutely. You can upgrade your response window, add engineering hours, or switch coverage models as your needs evolve. Our pricing model is designed to scale with your business, not box you in.

Just book a kickoff call or request access to our onboarding portal. You’ll get matched with an engineer, not a salesperson, and we’ll guide you through everything from integrations to observability setup.