Choose the right incident response plan for your business
Critical Response delivers fast, 24/7 cloud incident support, backed by expert engineers and intelligent automation. Our flexible plans keep your cloud secure and resilient, while you stay in control.
12-month plan.
Our flexible pricing plans for Critical Response ensure that your cloud remains secure, reliable, and resilient, whenever you need us.
Daytime
Essential cloud incident management with a 30-minute SLA and expert support during 09:00–17:00.
- Support during 09:00 – 17:00 (Mon–Fri)
- 30-minute human response time SLA
- 2-hour recovery time SLO
- 6 incident management hrs/mo
- Support for SEV-1 incidents
- Manual monitoring via support portal
- Basic Root Cause Analysis (RCA)
£999/mo
Afterhours
Comprehensive coverage for evenings and weekends with rapid response and 90-minute recovery time SLO.
- Support during 17:00 – 09:00 (evenings & weekends)
- 30-minute human response time SLA
- 90-minute recovery time SLO
- 12 incident management hrs/mo
- Support for SEV-1 & SEV-2 incidents
- Monitoring via Azure Monitor or AWS CloudWatch
- 4 out-of-hours callouts per month
- Basic Root Cause Analysis (RCA)
£1,999/mo
24/7
Round-the-clock monitoring, 15-minute SLA, automated triage, and expert-led recovery powered by AIM.
- Round-the-clock cloud protection
- 15-minute human response time SLA
- 60-minute recovery time SLO
- 18 incident management hrs/mo
- Support for SEV-1 & SEV-2 incidents
- Enhanced monitoring via Datadog (optional)
- 6 out-of-hours callouts per month
- Full Postmortem Analysis
- Customised run-books & response plans
£2,999/mo
Flexible Pay-As-You-Go cloud incident response plans.
Our Pay-As-You-Go plans offer flexible cloud incident response without long-term contracts. Starting from just £1,300/month, these plans provide 24/7 support, real-time monitoring, and rapid incident resolution tailored to your business needs.
Thinking long term?
Extended commitment discounts could be just the thing with greater savings on 24 or 36-month terms.
Commit to a longer-term partnership and benefit from significant discounts. Speak with us today to explore the best options for your business.
Frequently Asked Questions
Our 24/7 Cloud Incident Response Plans include:
- Real-Time Monitoring: Continuous monitoring to detect incidents as they happen.
- Automated Incident Triage: Powered by our Augmented Intelligence Model (AIM) for faster prioritisation.
- Rapid Human Intervention: Expert engineers on standby with a 15-minute SLA for critical incidents.
- Post-Incident Analysis: In-depth root cause analysis and postmortems to prevent future issues.
- Custom Runbooks: Tailored incident response workflows to fit your cloud environment.
We guarantee fast response times, with SLAs as low as 15 minutes. Our experts work alongside your team, ensuring quick resolution while you retain full platform control.
- Business Hours Support: Coverage from 09:00 – 17:00 (Mon–Fri) with a 30-minute response SLA.
- After-Hours Support: Evening and weekend coverage with a 90-minute recovery time SLO.
- 24/7 Support: Round-the-clock monitoring, 15-minute response SLA, and advanced incident automation for seamless protection, day or night.
If your business requires continuous uptime, the 24/7 plan offers the fastest response and highest level of protection.
Yes, all our plans come with Service Level Agreements (SLAs) tailored to each support tier:
- Response Time SLA: Ranges from 15 minutes (24/7 Plan) to 30 minutes (Business Hours Plan).
- Recovery Time SLO (Service Level Objective): Targets as low as 60 minutes for critical incidents.
Yes, we offer flexible plan adjustments:
- Upgrade Anytime: Scale up to a higher-tier plan for faster response times and enhanced monitoring.
- Downgrade with Notice: Move to a lower-tier plan with a 30-day notice period.
- Add-On Services: Custom runbooks, automation workflows, and dedicated on-call engineers are available on request.
- Annual Contracts: If you opt for a 12-month plan, early termination fees may apply.
- Pay-As-You-Go Plans: No long-term commitments—cancel anytime with 30 days’ notice.
- Long-Term Commitment Discounts: Businesses choosing 24 or 36-month terms receive greater cost savings.
Looking for a short-term solution?
Our Pay-As-You-Go Cloud Incident Response Plan gives you flexibility without locking into a contract.
- Critical (SEV-1) Incidents: 60-minute resolution target (24/7 Plan).
- Major (SEV-2) Incidents: Under 90 minutes with automated prioritisation.
- Standard (SEV-3) Incidents: Case-by-case basis, typically resolved within 4-6 hours.
- Post-Incident Analysis: Root cause reports provided within 24-48 hours after incident resolution.
Fintech Company
CTO
"Critical Cloud’s Critical Response service has been a game-changer for us. As a fintech company, downtime isn’t just an inconvenience—it’s a risk to our customers' trust. Their rapid incident response and 24/7 monitoring have drastically reduced our recovery times, and their team feels like an extension of our own. Knowing we have certified engineers on call around the clock gives us complete peace of mind."
Healthtech Startup
Head of IT Operations
"Before partnering with Critical Cloud, after-hours incidents were a nightmare for our small IT team. Their Critical Response service has transformed how we manage emergencies. The proactive monitoring and fast response times mean we catch issues before they impact patient data or services. Their expertise in handling high-severity incidents has made our infrastructure more resilient than ever."
Martech SaaS Company
COO
"We’ve relied on Critical Cloud’s Critical Response for over a year now, and it’s been a vital part of our growth. Their team is incredibly responsive—whether it’s a weekend outage or a late-night performance issue, they’re on it within minutes. Their structured post-incident analysis has helped us identify recurring risks and improve our platform’s stability. It’s the best decision we made for our SaaS infrastructure."
Explore our cloud support services
Critical Response
Reactive incident management featuring rapid detection and response, intelligent triage and swift recovery to help your team stay in control.
Critical Support
24/7 incident response plus proactive improvement engineering, operational health scoring and compliance & risk management.
Critical Care
Fractional SRE & DevOps teams for tech-led SMBs provides scalable expertise without full-time headcount, keeping you in control.
Get Critical Response Today. Book a call.
Partner with Critical Cloud for expert-led support, enhanced by intelligent automation—your cloud, your rules, always.
Our team is here to guide you through every step of your cloud journey. whether you’re looking for immediate support, long-term optimisation, or migration solutions, we’re ready to create a tailored plan for your needs.