Case study · Education · Critical Support Lite
Every alert investigated, so a small edtech team stays on the product
A UK education technology business has its AWS platform watched around the clock and kept current, with every production alert answered on target.
At a glance
15-minute
target met on every production alert
Round-the-clock
alert cover
Every
alert investigated by an engineer
Education technologyUKAWSDatadogTerraformManaged service
01
The challenge
The challenge
Small product teams want to spend their time on the application, not on alerts, maintenance windows and patch cycles. Monitoring tools raise every alert with the same urgency, so someone has to tell real production issues apart from the noise of everyday testing. This business chose a light-touch managed service to watch its platform and keep it current, so its developers could stay focused on the product.
02
What we did
What we did
- Watched the platform around the clock, with alerts going straight to Critical Cloud engineers.
- Investigated every alert, and handed anything rooted in the application to the developers with what they needed to fix it.
- Put patching and maintenance on a predictable schedule, with an automatic alert whenever a database update is due.
- Moved the platform's configuration into code, so it is managed the same way in every environment.
03
The outcome
The outcome
- Every production alert answered within the 15-minute target.
- Servers and database kept current on a planned schedule.
- A platform that is easier and safer to change.
- Developers spend their time on the product, with alerts and routine maintenance handled for them.
This case study is anonymised, so the customer is not named.
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