Case study · Financial services · Datadog HyperCare
A bank's own engineers move monitoring and on-call to one platform
A UK specialist bank now runs its monitoring and on-call on Datadog, a move led by its own engineers with our experts alongside.
At a glance
Phase 1
complete and live
Single platform
for monitoring and on-call
4 months
of expert support alongside
BankingUKRegulatedHybrid (on-premises and Azure)DatadogDatadog HyperCare
01
The challenge
The challenge
Moving a bank's infrastructure, database and website monitoring, and the on-call rota that depends on it, onto a new platform is a change the whole operation feels. The bank chose Datadog as its single monitoring and on-call platform and decided its own engineers would lead the move, with experienced Datadog engineers on hand for the first four months.
02
What we did
What we did
- Gave the bank's engineers direct access to our Datadog engineers in a shared chat, with a weekly call to keep progress moving.
- Made sure alerts reach the right support team.
- Advised on monitor design, so individual assets can be taken down for maintenance without silencing whole groups.
- Built a location-based wireless network dashboard for the network team.
- Worked with Datadog and the bank's team to make on-call more dependable.
03
The outcome
The outcome
- Datadog is now the bank's live monitoring and on-call platform, covering infrastructure, databases and websites.
- On-call monitoring signed off by the bank's technical and operational leads before go-live.
- Alerts flowing straight into the bank's service desk and on-call app, routed to the right team.
- The bank's own engineers now run and extend the platform, with a clear plan for what comes next.
This case study is anonymised, so the customer is not named.
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