Case study · Financial services · Critical Support
Same-day root cause after an out-of-hours failure at a regulated investment platform
A UK digital investment platform has 24x7 Azure support, with every critical incident answered within the 15-minute target.
At a glance
24x7
cover across production and test
15-minute
critical incident response target
Same-day
root cause after an out-of-hours failure
Financial servicesUKRegulatedMicrosoft AzureAKSManaged service
01
The challenge
The challenge
Azure platforms face a steady stream of upgrades and retirement deadlines, and production issues do not keep office hours. The platform runs production on Kubernetes across two UK regions. The team chose 24x7 cover with time reserved each month to keep the platform current, rather than only reacting to incidents.
02
What we did
What we did
- Provided 24x7 support across production and test, with a 15-minute response target for critical incidents.
- Handled out-of-hours incidents fast, with a full root-cause write-up the same day and a plan to stop a repeat.
- Kept Kubernetes and Azure storage current across every environment.
- Automated monitoring agent updates and gave the team a single view of production health.
03
The outcome
The outcome
- Every critical incident answered within the 15-minute target.
- Production restored within SLA after an out-of-hours failure, with the cause understood the same day.
- A platform kept current, ahead of Microsoft's retirement deadlines.
This case study is anonymised, so the customer is not named.
Talk to us about Critical Support.
Tell us what you run today and what you need from it. We’ll recommend the simplest first step.