Case study · Healthcare · Critical Support
Out-of-hours problems fixed overnight for intensive care researchers
A UK intensive care audit and research organisation now has 24x7 Azure operations, with out-of-hours problems fixed overnight.
At a glance
24x7x365
managed operations
15-minute
response target for critical incidents
Overnight
fixes for out-of-hours problems
Healthcare researchUKMicrosoft AzureDatadogPositManaged service
01
The challenge
The challenge
Clinical audit and research teams need their analytics platforms available whenever they need them, including when something breaks in the middle of the night. Few in-house teams want to run a round-the-clock rota while also moving to the cloud. The organisation chose a cloud-first direction on Azure and put 24x7 managed operations in place, so its people could focus on their core work.
02
What we did
What we did
- Provided 24x7x365 support with a 15-minute response target for critical incidents.
- Fixed problems overnight, such as keeping site connectivity running.
- Kept the research team's Posit analytics platform running, fixing a session problem within minutes after a weekend upgrade.
- Brought Azure logs and notifications together in Datadog, and tuned alerting around planned maintenance.
- Strengthened security controls across back-end systems and web applications.
03
The outcome
The outcome
- 24x7 cover, with a 15-minute response target for critical incidents.
- Out-of-hours issues handled overnight, without waiting for the working day.
- Researchers back to work within minutes when the analytics platform had a problem.
- One place to see platform health, with alerts that mean something.
- Stronger security on back-end systems and web applications.
This case study is anonymised, so the customer is not named.
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