Case study · Travel and aviation · Datadog HyperCare
A Datadog rollout set up right in two weeks
A UK travel technology company had just chosen Datadog. Within two weeks its own team owned a tagging standard, alert templates and a way to keep cost in check.
At a glance
2 weeks
from purchase to a team-owned standard
A shared template
for every new alert
Cost
that tracks what the team monitors
Travel technologyUKAzureDatadogDatadog HyperCare
01
The challenge
The challenge
The weeks after a Datadog purchase decide whether it becomes a trusted part of daily operations or a source of noise and surprise cost. Choices made early about tagging, rollout and alerting are hard to unpick later. Having just chosen Datadog, the company decided to bring in specialists for the first fortnight, so its own team could run and extend the platform with confidence from the start.
02
What we did
What we did
- Agreed a tagging standard, so data is easy to search, group and cost.
- Agreed a practical rollout approach and handed over an improved install script for the team to carry forward.
- Showed the team how to keep unwanted hosts out of Datadog.
- Built a set of standard monitors with runbooks, as the template for every future alert.
- Worked alongside the team throughout, with our engineers on hand in Microsoft Teams and regular catch-ups.
03
The outcome
The outcome
- A Datadog rollout set up the right way in two weeks, with the company's own team carrying it forward.
- A monitor and runbook template that makes every new alert consistent.
- A simple way to keep Datadog cost in line with what the team monitors.
This case study is anonymised, so the customer is not named.
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