Case study · Financial services · Datadog HyperCare
New Datadog users confident from day one
A UK employee benefits provider's teams now build their own Datadog dashboards, turn to the platform during incidents and get early warning of cost growth.
At a glance
Day one
expert Datadog support in Teams
Self-built
dashboards, made by the teams
Early warning
of unexpected cost growth
Employee benefitsUKAzureDatadogDatadog HyperCare
01
The challenge
The challenge
A new observability platform only pays off when the teams who run the systems use it every day. The first weeks decide whether it becomes the place engineers go during an incident or just another tool. Having just chosen Datadog, the provider decided to bring in experienced Datadog engineers from the start so its teams could get real value from it quickly.
02
What we did
What we did
- Guided the teams through rolling out application performance monitoring on Azure, and showed them how to build their own dashboards.
- Got real user monitoring, session replay and error tracking working across the web applications.
- Set up database monitoring with the database team, built to their requirements.
- Showed the teams how to use Datadog during a live incident, with our engineers on hand in Microsoft Teams and on call.
- Mapped what drives Datadog cost, and set up dashboards and monitors that warn of unexpected growth.
03
The outcome
The outcome
- Teams that build their own dashboards and turn to Datadog during incidents.
- Clear visibility of how services and users behave across the web applications.
- Database monitoring built around the database team's own needs.
- Ongoing cost visibility, with early warning of unexpected usage growth.
This case study is anonymised, so the customer is not named.
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