Live and still small?
We'll look after it.
A low-commitment support plan for very small teams, so production matters without a big managed-service contract.
What's included.
- Business-hours cover from engineers who know your app.
- Engineering time every month for fixes and improvements.
- Monitoring of your app and its key customer journeys.
- A monthly review with a plain-English health and risk summary.
- Your app code covered too: for qualifying customers, we can investigate and fix your application, not just the cloud underneath it.
Short commitment.
Three months to start, then month to month. Upgrade to Critical Support Lite at any time.
Before we start.
Your app needs to meet a basic readiness bar first, usually via a Launch Check. It protects you and us: nobody should take on support for an app that can't be deployed, rolled back or recovered.
When to move to Critical Support Lite.
When customer contracts need support commitments, when downtime starts costing money, or when you need faster, credit-backed response.
FAQ
Is there a guaranteed response time?
No. This plan gives business-hours cover without credit-backed service levels; Critical Support Lite adds those.
Who owns the code?
You do, along with the product, data and admin control. We make changes only through an agreed change process.
What about out-of-hours problems?
Emergency help is available, subject to engineer availability.
Where this fits.
Critical Launch gets modern applications ready for production. Critical Support keeps them there. Critical Support Launch is step four: build, check, fix, run, grow.
Critical Support Lite
Committed incident cover with credit-backed response times, plus monthly improvement engineering.
Critical Launch
Every step from first check to full support, and the services for founders.
Tell us about your app.
What it runs on, who uses it and who looks after it today. We'll tell you whether this plan fits.