Critical Launch · Support Ready
Bidding for a contract?
Show them you're supported.
A fixed-price support baseline that answers the buyer's questions before you've won the work.
01
The baseline
What you get.
- An architecture and dependency snapshot
- Support access checked
- Escalation contacts
- A severity model
- Key supplier information
- A support runbook
- A named Critical Cloud support route
- Our recommendation for support once you win
02
In the meantime
If something breaks in the meantime.
Break-fix help is available on a best-efforts basis, in or out of hours.
03
Next step
Won the contract?
Move to Critical Support Lite for committed, credit-backed cover.
Once you've won the contract
Critical Support Lite
Committed incident cover with credit-backed response times, plus monthly improvement engineering.
All steps
Critical Launch
Critical Launch gets modern applications ready for production. Critical Support keeps them there.
04
FAQ
Is this ongoing support?
No. It's a one-off setup with no service level.
Does it count towards support later?
The work carries straight into onboarding if you move to Critical Support Lite.
Tell us about the bid.
Who the buyer is, what they are asking about support and when the decision is due.