Datadog digital experience monitoring-
frontend to backend customer-impact visibility in four weeks.
Backend APM tells you a service is slow. It doesn't tell you whether real users are being affected, which journeys are broken, or how browser or mobile performance correlates to conversion and engagement. This accelerator connects the two: Synthetics monitoring critical journeys, RUM capturing real user behaviour, and APM tracing the backend services behind each.
Critical journey monitors built and active. RUM configured. DEX dashboards showing the full user-impact picture on delivery. Four weeks, fixed scope.
From backend-only visibility to the full customer journey
The four weeks connect frontend user experience data to backend service performance, using Datadog's Synthetics, RUM, and APM capabilities.
- Synthetic monitor build, browser and API tests for the critical user journeys your team has identified; monitors configured to run continuously from relevant locations
- RUM configuration, Real User Monitoring enabled for your web or mobile application; session capture configured to balance visibility with privacy requirements
- Session Replay setup, recording configured for error sessions and a sampling strategy for standard sessions; privacy masking applied where required
- Frontend-to-backend connection, RUM and Synthetics connected to backend APM traces so degraded user experience can be traced to specific services or dependencies
- DEX dashboards, Digital Experience dashboards showing Core Web Vitals, journey health, error rates, and session quality, for both product and engineering audiences
- Ownership model, mapping critical journeys to owning teams; alerting routed to the right people when synthetic monitors or RUM thresholds fire
Four deliverables at the end of week four
Critical journey monitor pack, synthetic tests running continuously for your most important user flows, with alerting configured and baseline error rates established
DEX dashboards, digital experience overview showing Core Web Vitals, journey health, error rates, and session quality; connected to backend APM service performance
Ownership model, documented mapping of user journeys to engineering teams, alert routing, and triage process for experience degradation signals
Next-step backlog, additional journeys to instrument, deeper session analysis opportunities, and a recommendation from Critical Cloud for what to build next
The right accelerator for these situations
- APM covers backend service health but the team has no visibility into whether real users are experiencing degradation, customer complaints are the first signal
- Product and engineering teams disagree about whether performance issues affect users, no shared data source connecting service latency to actual user experience metrics
- Datadog Synthetics or RUM is licenced but not configured, the capability is paid for but producing no signal
- A product launch, rebrand, or significant frontend change is coming and the team needs journey monitoring in place before it goes live
Ready to connect frontend experience to backend performance?
Four weeks, fixed scope, critical journey monitors active on delivery. Talk to Critical Cloud and we'll scope the accelerator against your application and user journeys.