AI adoption from idea to production-
with guardrails built in.
AI Factory gives tech-led SMBs a fast, low-risk way to adopt AI. Choose from 200+ pre-built use cases, validate value with a proof of concept in days, then move through pilot to production with governance, human oversight, and Datadog-powered observability from day one.
Apply to join the Early AI Adoption Pilot
Tell us what you want to improve with AI. We’ll recommend the best starting use case and outline a clear POC → pilot → production path.
What is AI Factory?
AI Factory is a structured “AI innovation lane” designed for SMBs: fast experimentation, clear governance, and an operational model that helps you move beyond pilots.
It is built on Microsoft Azure and integrates with Datadog so you have unified visibility across infrastructure, applications, logs, security signals, cloud cost, and AI workloads.
Use case library
Choose from 200+ proven AI use cases across industries and business functions, then tailor to your data and workflows.
POC accelerator
Build a high-impact proof of concept in days, validate ROI, and avoid months of speculative AI consulting.
Governance + oversight
Human-in-the-loop controls, audit trails, drift detection, and compliance checks, built into the delivery model.
How it works
A phased approach that keeps AI adoption safe, measurable, and production-focused.
Discovery
Identify the best use case, data readiness, risk profile, and what “success” looks like.
Proof of concept
Build and validate a working POC in days with clear metrics, guardrails, and oversight.
Pilot
Deploy in your Azure tenant, test in real workflows, refine, and gather feedback.
Production
Scale safely with monitoring, runbooks, incident readiness, and a clear operating model.
Example use cases
A small sample of what teams typically start with. We’ll help you pick the fastest route to value.
Customer service automation
AI assistants that reduce ticket volume and improve response speed, with safe escalation paths.
Knowledge search
Search internal docs and data safely with accurate, explainable answers and permissions.
Fraud & anomaly detection
Detect unusual patterns in real time and route high-confidence signals into workflows.
Onboarding automation
Streamline onboarding and compliance tasks while/QA with approvals and audit trails.
Risk & compliance support
Help teams triage and summarise high-volume compliance work without losing control.
Sales forecasting
Improve planning with models that are monitored, measurable, and governed.
200+ production-ready AI use cases
AI Factory gives teams access to a curated library of real, production-ready AI use cases- spanning customer support, data intelligence, automation, compliance, and operations.
Designed to run in production
Most AI projects fail at the handover: the POC works, but there’s no operational model behind it. AI Factory is different. Datadog is embedded into the delivery so teams have full-fidelity visibility and disciplined incident response.
- Unified observability across infrastructure, applications, logs, security signals, cloud cost, and AI workloads.
- Operational guardrails built in: alerting, runbooks, escalation paths, and measurable reliability targets.
- Governance by design: approvals, audit trails, and drift detection to reduce risk and protect customer autonomy.
Who it’s for
Tech-led SMBs and scale-ups who want AI outcomes fast, without compromising security, reliability, or compliance.
Apply to join the Early AI Adoption Pilot
We’ll review your submission, recommend a starting use case, and propose a simple delivery plan. If it’s a fit, we’ll schedule a short discovery session.
- Use-case selection + feasibility check.
- A production-minded POC build in days with measurable success criteria.
- Governance controls: approvals, audit trails, drift detection.
- Datadog dashboards and alerting so the workload can be supported properly.
After the pilot, you’ll have a clear path to production, including operating model options if you want us to run it 24×7.
Apply now
FAQ
Is AI Factory Azure-only?
AI Factory is an Azure-powered platform. If you also run workloads on AWS, we can still help with cloud and AI infrastructure across both clouds- but AI Factory deployments are designed around Azure services.
How fast can we get a POC?
Typically days, not months. The exact timeline depends on the use case, data access, and governance requirements. We’ll define success criteria up front so you know what “done” looks like.
How do you manage risk and governance?
AI Factory includes human-in-the-loop controls, audit trails, drift detection, and structured reviews. We also integrate Datadog so operational and security signals are visible and actionable.
What happens after the pilot?
If the pilot is successful, we’ll help you move to production with a clear operating model. That can be in-house with enablement, or run 24×7 under Critical Support.
Do you provide ongoing operations once it’s live?
Yes. Critical Support is our Datadog-powered 24×7 managed service for AWS and Azure. We can extend that operating model to AI workloads so they’re supported properly.
Ready to explore AI with confidence?
Apply for early access and we’ll propose the fastest, safest route from idea to production.