Full-stack observability via Datadog across OPX's Azure environment, combined with monthly improvement cycles. Incident noise reduced by more than 60%, with faster root-cause analysis through unified dashboards and alert tuning.
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Critical Support for Azure
24×7 managed operations, Azure-native tooling, Datadog observability.
Critical Support for Azure is a 24×7 managed service for tech-led SMBs running on Microsoft Azure. We combine Datadog's full-stack observability with Azure-native tooling. Azure Monitor, Defender for Cloud, Sentinel, Cost Management, and more and deliver both incident management and monthly improvement engineering in one service.
15 min
SEV-1 response time
24×7×365
Always-on coverage
Microsoft Partner
Certified Azure expertise
Powered by Datadog
World's first accredited MSP
Azure tooling we operate
Azure Monitor
Application Insights
Log Analytics
Defender for Cloud
Microsoft Sentinel
Azure Policy
Cost Management
Azure Automation
Azure Backup
Combined with Datadog across infra, APM, logs, security signals, and cost.
Azure-native tooling
Operating Azure with the platform's own tools plus Datadog
We don't layer a proprietary monitoring platform over Azure. We use Microsoft's own observability, security, and cost tools- complemented by Datadog for unified cross-service visibility. The result: better signal quality and faster root-cause analysis.
Azure Monitor
Metrics, logs, and alerts across VMs, AKS, App Service, and Functions
Application Insights
APM, distributed tracing, and availability monitoring
Log Analytics
Centralised log aggregation and KQL-based investigation
Microsoft Defender for Cloud
Security posture management, CSPM, and workload protection
Microsoft Sentinel
SIEM and SOAR for security signal triage and correlation
Azure Policy
Guardrails, compliance, and governance enforcement at scale
Azure Cost Management
Spend attribution, budgets, rightsizing, and reservation analysis
Azure Automation
Runbook automation, update management, and configuration
Azure Backup
Centralised backup vault and recovery point management
AKS, VM Scale Sets, App Service
Container and compute workload operations and scaling
How we operate Azure
The same 24×7 service, through an Azure lens
Critical Support for Azure is the same flagship service: 24×7 incident management plus monthly improvement engineering, applied to Azure environments with full use of the platform's native capabilities.
- AKS, App Service, Functions, VMs, monitored and managed across your subscription estate with Datadog + Azure Monitor for unified visibility
- Defender for Cloud and Sentinel, security findings triaged and escalated within contracted response times; security posture improvement included in monthly engineering
- Azure Cost Management and Reservations, rightsizing and reservation recommendations delivered as part of monthly cost optimisation work
- Terraform and Azure Automation, infrastructure as code and runbook automation, so changes are repeatable and auditable
- Azure Well-Architected and Cloud Adoption Framework, improvement engineering draws on Microsoft's architecture frameworks to prioritise what to fix and why
- Azure landing zones and Management Groups, we operate across hub-and-spoke subscription structures and Azure Policy-governed environments
Full Critical Support service detail, plans, SLAs, and improvement pillars →
Delivered on Azure
OPX, full-stack Azure observability and improvement
Azure managed services, powered by Datadog.
Tell us about your Azure environment and we'll recommend the right Critical Support plan.